ABOUT US
At Vida, we help people get better — and we’re helping the healthcare system get better, too.
Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of experienced health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.
By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. We are trusted by Fortune 1000 companies, major national payers and large providers to enable their employees to live their healthiest lives.
**Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.
Vida Medical Assistant is responsible for reviewing and triaging inquiries from multiple communication streams that support the efficiency of Vida’s prescribing services. MA's provide ongoing support for our members to support timely and quality delivery of services.
This is a 3 month temp to perm opportunity.
Responsibilities:
- Assist Vida medical providers by reviewing and responding to medical provider chat messages.
- Triage messages to appropriate parties as needed.
- Research and address medical provider escalations that come from Vida Member Support Team, Vida Quality Assurance Team and Prior Authorization Submission Team.
- Manage exception process for restricted drugs with PBM partners.
- Complete prior authorization forms to support the prescribing of restricted drugs and address issues/escalations related to this process.
- Collaboratively partner with all providers on the member’s care team as needed.
- Given the sensitive nature of health information- maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI).
- Follow department policies and procedures.
- Stay up to date on Vida training requirements and communications.
- Appropriately document hours worked utilizing appropriate ADP pay codes.
- Perform according to Vida's QA and compliance guidelines in order to provide a safe and consistent experience for Vida members.
- Message on Vida's provider platform/technology/templates etc.
- Efficiently utilize cloud technology, such as Slack, Google Suite and Zoom.
- Limit scope of practice to Vida clinical guidelines.
- Agree to abide by Vida policies and consents related to services provided to Vida members.
Requirements:
- Able to work within Vida business hours: Monday through Friday between 8 AM to 8 PM & Saturday/Sunday 8 AM to 12 PM, in MA’s time zone.
- Certification as a Medical Assistant (CMA, RMA, or equivalent) preferred.
- Experience in a medical office, clinic, or telehealth setting is a plus.
- Experience with utilization management policies and procedures.
- Strong communication skills, both verbal and written.
- Proficiency in using telehealth technology.
- Ability to multitask and prioritize in a fast-paced environment.
- Compassionate and patient-centered approach to care.
- Strong organizational skills and attention to detail.
Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
Diversity is more than a commitment at Vida—it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.
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