Medical Assistant - NC (Raleigh)

About Us:

Cityblock Health is the first tech-driven provider for communities with complex needs—bringing better care to where it’s needed most, block by block. Founded in 2017 on the premise that “health is local” and based in Brooklyn, we are backed by Alphabet’s Sidewalk Labs along with some of the top healthcare investors in the country.

Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.

In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.

Over the next year, we’ll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community. 

Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.

Our Values:

• Aim for Understanding
• Be All In
• Bring Your Whole Self
• Lean Into Discomfort
• Put Members First

About our Team: 

We employ a field-based, home-based care model and are committed to meeting members where they are--in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.

About the Role:

The Medical Assistant supports the care team’s delivery of clinical interventions in multiple ways, including direct member care. The Medical Assistant will be responsible for pre-visit preparation (e.g., getting member consents, rooming), procedural assistance and post-visit follow-up (e.g., care coordination for medical record requests, diagnostic tests, specialty referrals). Other responsibilities include support of quality and preventative health efforts, and the role may assist with operations, including inventory support.

This role is not a typical Medical Assistant role, because at Cityblock we go above and beyond to meet our members where they are at.

Engagement

• Schedule and manage appointments per protocol or at the direction of the care team and/or provider
• Send appointment reminders and confirmation
• Reschedule and escalate “hard to reach” members as needed to prevent member loss
• Schedule follow-up visits at the end of a patient’s appointment 
• Support the reschedule process by ensuring appropriate tasks are sent to team members responsible for rescheduling; directly reschedule member appointments at the time of cancellation 

Assess/Intake

• Support provider during intake visits and clinical interventions longitudinally, as needed
• Collect external provider contact information for appropriate record request

Clinical Visits, Practices & Procedures

• Complete pre-visit tasks, including chart prep, review for quality opportunities and medical record requests
• Check-in members, including verification of contact info, demographics and obtaining consent forms
• Complete rooming process for provider appointments, inclusive of taking vitals, capturing medical history, completing clinical documentation, and setting up translation services
• Obtain patient medical history, chief complaints, and other chart components at the start of the visit 
• Draw labs, administer vaccines, perform EKGs, and assist with other procedures as needed
• Ability to meet with members in their community (home, SNF, shelter, hospital)
• Fulfill other duties to support member care and initiatives as assigned (e.g., preventative care campaigns in the community)

Follow-Up

• Complete post-visit workflows, including review of provider notes and closing loops as needed 
• Coordinate on follow-up care (e.g, diagnostic tests, DME, specialty care referrals); communicate normal test results
• Schedule follow-up appointments, including transportation assistance
• Send records to external providers as needed
• Address and respond to member needs and delegate tasks in timely fashion

Operations

• Complete tasks such as daily checks, answering phones, room cleaning, restocking, and supply inventory as needed
• Utilize our care facilitation, electronic health record and scheduling platforms as needed to collect data, document member interactions, organize information, track tasks, and communicate with your team, members, and community resources
• Participate in morning huddles with providers including presenting on patient’s scheduled for the day
• Participate in the training/onboarding of other Medical Assistants 
• Other duties as assigned

Requirements for the Role:

• HS Diploma or equivalent
• 3+ years of experience working in a clinical operations setting
• Basic Life Support (BLS) certification is a requirement
• Comfortable using technology to support members without in-person contact (telephone and text etiquette, virtual visit platforms, etc.)
• Prior experience working within telemedicine 
• Understanding of how to use scheduling platforms to ensure accurate appointment scheduling and management
• Understanding of how to use electronic health record systems and/or care facilitation platforms to ensure accurate documentation
• Proficient in collecting member clinical and demographic data and documenting appropriately in a timely manner
• Versed in Trauma Informed Care principles
• Strong problem solving skills - comfortable making decisions and knows when to collaborate with other team members
• Able to provide creative solutions to challenges within the healthcare system that are impeding optimization of members’ care and health
• Growth and learning mentality, ability to think outside the box, go outside the bounds of “traditional” responsibilities
• Standard clinic administrative functions, such as addressing inboxes, chart prep, review of quality opportunities, medical record requests, and post-visit workflows (e.g., review provider notes and close loops accordingly
• Adaptable to change and prepared for frequent, fast-paced changes and shifting priorities
• Self-starter who completes tasks in a timely manner and prioritizes effectively

What We’d Like From You:

• A resume and/or LinkedIn profile

Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.