Planned Parenthood Los Angeles is seeking an experienced and caring Medical Assistant LEAD with excellent clinical and customer service skills to work full-time at our West Hollywood health center. Intermediate level position responsible for all supporting functions in the delivery of reproductive health care services. Performs all Medical Assistant front and back office functions. Assist patients by providing testing, screening, and education required for the provision of medical reproductive health care and to provide non-judgmental, empathetic education and communication on options for patients, as required.
Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 57+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.
Our Ideal Candidate will have the following qualifications:
- High School Diploma or equivalent required
- Medical Assistant Diploma from an accredited institution required
- Medical Assistant Certification or LVN preferred
- American Heart Association BLS Certification required
- Minimum of five (5) years of experience in reproductive health, primary/managed care, and/or surgical services
- Venipuncture and injection training to be completed within 30 days of hire
- Reproductive health care experience desirable
- Knowledge of ambulatory or surgical services preferred
- Ability to delegate to and empower staff effectively
- Team builder and ability to utilize team skills effectively
- Excellent written and verbal communication skills
- Accuracy and attention to detail essential
- Ability to relate to diverse communities
- Professional appearance and attitude
- Microsoft Office, e-mail, and keyboard skills
- Ability and willingness to travel upon request
- A reliable and flexible means of transportation
- Position may also require bilingual skills
- Knowledge of Electronic Health Records
- Availability to work flexible hours, including weekends and evenings as required
- Ability to travel to other health centers as requested by Health Center Supervisor/Center Manager
- Ability and willingness to travel within Los Angeles County.
- Reliable means of transportation for onsite and off-site work.
- If using a personal vehicle to drive for work purposes, a valid CA driver license and current auto insurance in compliance with the minimum requirements of CA vehicle code are required.
About this position:
- Abortion patients are cared for at each of our health centers and in part through the administrative, support, and other non-clinical services provided at all PPLA locations and by all PPLA employees, and supporting these critical services is an essential job duty and fundamental responsibility of all employees and contractors.
- Work closely in conjunction with the Health Center Supervisor and/or Center Manager as follows:
- Perform all Medical Assistant duties as needed per the applicable Medical Assistant job description
- Assume the role of Administrator in the absence of Supervisor
- Assure health center’s compliance with Agency, state and federal regulations, by monitoring protocol compliance and service delivery
- Participate in the coordination and training of staff on front and back office duties, including but not limited to: Pre-registration, Pre-admission, Insurance verification, Pre-certification, Collections of co-pays and deductibles, Billing, Patient intake, Patient procedures, Emergency procedures, Lab Duties, Infection control, and Surgical duties
- Carry out supervisory responsibilities in accordance with policies and applicable laws in the absence of the Health Center Supervisor. Responsibilities include training employees: planning, assigning and directing work and effectively managing health center flow
- Responsible for ensuring that health center is in compliance with established performance metrics, including but not limited to dashboard metrics
- Collaborate with health center staff and Supervisor to maintain effective communication on work flow, new initiatives, campaign letters, incident reports and others as assigned
- Complete Affiliates Risk Management Services (ARMS) report(s) in a timely manner
- Complete Waste Management Tracker Report
- Assist in implementing additional services and training of staff as required
- Complete and submit center day sheets
- Keep current on relevant anatomy and physiology, methods of contraception, STIs, pregnancy, adoption, early prenatal care, community resources, agency protocols, referral procedures, and all Planned Parenthood programs initiatives and communications
- Perform other duties as may be assigned by the Health Center Supervisor and/or Center Manager
Generous salary and benefits package includes:
- Medical, dental, and vision coverage options for you and eligible dependents
- Free basic life/AD&D policy with additional voluntary coverage options
- Short Term Disability, Critical Illness and Accident policies
- 403(b) Retirement plan with up to 3% employer match
- Medical and Dependent Flexible Spending Account plans
- Public Transportation and Commuter Pre-Tax Reimbursements
- Generous vacation, sick, and holiday benefits
- Hiring Range: $30.00 - $33.00 per hour (Non-Exempt)
Compensation Philosophy and Position Hiring Range:
At Planned Parenthood Los Angeles we continuously work towards our values of Justice, Equity, Diversity, and Inclusion including with our compensation philosophy. PPLA recognizes that decisions about pay and benefits have significant impact on staff, so we are committed to ensuring all positions are rooted in a description that identifies competencies, duties, responsibilities and qualifications, and that they are compensated equitably which takes into account both internal organizational equity and market compensation data for similar roles.
Equal Employment Opportunity will be afforded to all applicants and other covered persons without regard to protected characteristics, including their perceived protected characteristic. Protected categories include: race (including traits historically associated with race, including but not limited to, hair texture and protective hair styles such as, braids, locs, and twists as examples but not exhaustive list), color, religion or religious creed (including religious belief, observation, practice, dress, and grooming practices), national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding/chestfeeding, or related medical conditions), reproductive health decision-making, gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status (including past, current or prospective service in the uniformed service), and any other characteristic protected under applicable federal, state or local law. PPLA will consider for employment qualified applicants with criminal histories in accordance with the requirements of Los Angeles Fair Chance Initiative for Hiring.
