HealthHero is Europe’s leading digital telehealth platform, bringing together human expertise and digital convenience. We are dedicated to improving all health services through innovative technology. Our team works to enhance patient outcomes and streamline the deliver health care remotely. Our mental health services offering is expanding rapidly in Ireland. This is an exciting opportunity to work at the forefront of developments within the sector.
Working hours: Monday to Friday 09.00-17.00 – 37.5 hours per week.
Location: Bracknell
Requirements
Key Responsibilities:
- Ensuring the busy ADHD inbox is maintained and emails are answered with the SLA of 24 hours.
- Receiving inbound calls from ADHD patients.
Tasks: not exhausted to this list.
- To ensure the inbox is monitored and emails responded to in a timely manner.
- Offering support to Clinical staff.
- Liaising with GP’s and pharmacies in a professional manner.
- Preparing documents to send to patients and GP’s.
- Answer in bound calls within the SLA.
- Checking future appointments to ensure relevant documents are ready.
- To be pro-active in the development of good relations within the team, including Clinicians.
- To support with all business-related activity when required.
Key skills:
- Extremely strong communication and written skills.
- Proficient using MS Office Suite (Outlook, Word, Excel etc.)
- Flexibility when it comes to daily tasks.
- High level of accuracy, organisation & attention to detail.
- Be patient and compassionate.
- Ability to work under pressure and as part of a busy team.
- Confident in dealing with difficult and challenging situations.
- Compassion and understanding for dealing with patients with complex mental health conditions.
- Knowledgeable on Consent and GDPR.
- Professional communication skills with Clinicians reflecting HealthHero as a highly professional and competent organisation that delivers an excellent service.
- Teamwork – to be able to effectively use people skills to be approachable, supportive, caring and communicative to effectively achieve the organisation objectives.
- Problem solving – to use initiative to deal with problems efficiently and effectively.
- Planning and organising to prioritise your tasks and deliver them in a structured and effective manner.
- Self-management – to recognise when you need further training or need performance feedback to improve in your role and then arrange the actions necessary for this with your line manager.
- Professional communication skills with all senior management and stakeholders
Benefits
- Company Pension scheme
- Access to HealthHero healthcare services, including Private 24/7 GP service and Employee Assistance Programme
- 20 days holiday +8 days bank holiday and an extra day off for your birthday
- Electric Car scheme
- Cycle to work scheme
- Salary Exchange scheme
