The Role
The Engineering Manager is a hands-on technology leadership role and focuses on people, delivery, and technology outcomes. You will lead and grow robust technology talent and teams, provide exceptional partner management and be accountable for building, delivering, and maintaining our internal systems & services that integrate with and supplement the Customer Technology platforms.
As a technology leader, you are accountable for the overall technical alignment & health of the integration services you deliver and maintain thereafter, as well as the growth, capability, and productivity of an engineering team. Engineering Managers are active thought and people leaders, driving continuous improvement as well as customer and commercial outcomes. You operate what you ship, making it critical that you advocate for the right technical solutions that balance time to market with long term maintainability, scalability, and security.
Key Responsibilities
- Direct line management for a team of Software Engineers, providing coaching and mentoring to build capability and create a collaborative and high-performance culture.
- Work closely with the Head of CRM Platforms to align on strategic direction and deliver on agreed goals.
- Lead and manage the delivery of services and integration to support CRM platforms with a focus on Billing and CPQ Salesforce Modules, balancing time, scope, capacity and cost to maximise productivity.
- Create and maintain a robust team culture that embraces delivery, ownership, teamwork, learning and continual improvement. Maintaining the wellbeing of the team by fostering safety, inclusivity, fun and diversity of thought is critical.
- Have a great understanding of the customers your team services, putting their needs at the centre of all activity, guiding priorities based on where impact can be most significant.
- Collaborate with internal customers across the APAC region to gather feedback and ensure expectations are met.
- Collaborate with the Sales & Service, Technical Service and Marketing Technology Platform team to ensure platform capabilities are fit for purpose, well architected and follow SEEK development practices and standards.
- Drive continuous improvement in the delivery process by maximising agile methodologies. Regularly communicate progress, risks, and changes to partners.
- Foster a unified approach to delivery, through collaboration with peers in adjacent business functions.
- Maintain platform health in accordance with customer experience, security, performance, availability, maintainability, deployability and efficiency measures.
- Develop and maintain technical roadmaps to communicate and guide the evolution of services /systems / platforms.
- Maintain documented code repository, developing initiatives to minimise technical debt and leverage native platform capabilities wherever possible.
- Prior experience in one of the following technology roles is required
- Software Development / Engineering / Data Engineering / Software Architecture / Quality Assurance`
- Delivery / Engineering Management
- IT Operations or Enterprise Applications Management
- IT Business Analysis / Iteration Management
- Minimum 5years' experience managing technical teams, including demonstrated coaching and mentoring to support team members grow their careers
- Minimum 5 years experience in implementing Salesforce platform in particular the Billing and CPQ modules in a complex environment
- Highly developed stakeholder management and communication skills to effectively report on delivery priorities, risks, issues, and roadmap
- Proven track record in end-to-end delivery using agile methodologies, guiding cross-disciplinary teams.
- Demonstrated capability in delivery and capacity planning, ensuring optimal team performance and alignment with business needs.
- Proficiency in backlog management, ensuring tasks are addressed in a prioritised and efficient manner.
- Sourcing, preparing & analysing data to support product & delivery decisions
- Experience in facilitating effective workshops, such as product inceptions.
- Aptitude for driving positive outcomes amidst ambiguity.
- Established skills in incident and defect management, safeguarding business continuity.
- Robust networking and influencing abilities, centred on knowledge sharing and continual improvement.
- Proven ability in fostering trust, safety, and inclusivity within teams.
- Competence in managing costs, ensuring efficient use of resources, and delivering value.
About our team
The Engineering Manager, CPQ & Revenue manages a team of engineers and functional consultants who build and maintain the integration between SEEK’s Online, Financial and Data platforms with the CRM platforms.
The team will collaborate closely with the Sales & Service, Technical Services and Marketing Technology platform teams as well as the Testing team. You could also partner with people from Architecture team; Engineering teams from other domains; Data Services team; ERP team; and Business teams: Sales & Service, Finance, Marketing
At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.
We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable attitude but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.
Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.
SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.
