(Masters Graduates ONLY) IT Business Analyst, Global Collaboration Services

This position will support the technology used to enable collaboration across Western Digital.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gather + document user requirements and coordinate solutioning with internal IT teams
• Provide operational support for the team across projects, support cases, and other efforts
• Provide technical support for global enterprise users, troubleshoot, and resolve issues related to M365 services
• Monitor and collaboration system environments and report on usage and health
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations
• Responsible for delivering projects related to global collaboration across the enterprise
• Help establish best practices for global collaboration technologies
• Stay current with emerging Microsoft enhancements and new features
• Work collaboratively across various teams to deliver exceptional IT services

REQUIRED:

• Strong written and verbal English communication skills
• Independent worker and self-starter
• Proactive problem solver and excellent communicator
• Experience using Microsoft 365 applications with particular focus on Teams, SharePoint, and OneDrive
• Masters degree in Computer Science, Information Technology, Business, or related field

PREFERRED:

• Smartsheet - Collaboration Work Management Platform experience
• Customer Service or Help Desk experience a plus

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

NOTICE TO CANDIDATES: Western Digital has received reports of scams where a payment is requested on Western Digital’s behalf as a condition for receiving an offer of employment. Please be aware that Western Digital and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to [email protected].