Master Plumber - Plumbing Division Service Manager

Responsibilities:

• Leadership and Team Management
• Lead, supervise, and mentor a team of plumbers and helpers, ensuring high performance through task assignment, monitoring, and guidance.
• Cultivate a positive and collaborative work environment that encourages teamwork and professional growth.
• Conduct regular meetings to communicate safety reminders, company goals, expectations, and address any team concerns or issues.
• Project Management
• Oversee all phases of plumbing projects, from planning and coordination to execution, ensuring adherence to schedules and budgets.
• Collaborate with the applicable team members to review project requirements, provide technical expertise, and prepare accurate cost estimates and proposals.  Prepare and deliver proposals to Customers as applicable.
• Monitor project progress, proactively identifying risks or delays, and implement solutions to maintain project timelines.
• Resource Management
• Collaborate with other managers, as applicable, to direct the allocation and utilization of resources, including equipment, materials, and labor, to maximize efficiency and productivity. 
• Coordinate with Warehouse & Operations to maintain an adequate inventory of materials and equipment, ensuring availability for upcoming projects.
• Develop and implement strategies for resource optimization and waste reduction.
• Quality Assurance and Compliance
• Ensure all plumbing projects meet the highest standards of quality and comply with industry codes, regulations, and safety guidelines.
• Conduct regular inspections and quality checks to verify workmanship and maintain customer satisfaction.
• Stay informed on industry trends, new technologies, and best practices, integrating them into departmental operations as appropriate.
• Registered Master Plumber Responsibilities
• Fulfill the legal obligations of the Registered Master Plumber for the organization.
• Ensure all plumbing work complies with local, state, and federal regulations and codes.
• Prepare, review, submit and/or approve plumbing plans, designs, and specifications for regulatory compliance.
• Maintain accurate records, including permits, licenses, and inspection reports, ensuring they are up-to-date and accessible.
• Customer Service
• Work closely with dispatchers and other managers to make recommendations about daily schedules, identifying training opportunities, etc.
• Oversee the on-call program and schedule, maintaining 24/7 Plumbing coverage.  Participate in emergency on-call dispatching rotation if applicable.
• Address customer inquiries, concerns, and complaints promptly and professionally, aiming for complete customer satisfaction.
• Build and maintain strong relationships with clients, suppliers, and subcontractors, enhancing the company’s reputation for quality and reliability.

Requires:

• 10+ years of proven experience in plumbing project management, including estimating, planning, and execution.
• Registered Master Plumber certification or license in Allegheny County.
• Strong technical knowledge of plumbing systems, codes, and regulations.
• Excellent leadership and team management skills with the ability to motivate and inspire a diverse team.
• Superior problem-solving and decision-making capabilities.
• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, capable of building relationships with clients, team members, and stakeholders.
• Proficiency in relevant software applications and project management tools.  Experience with ServiceTitan is strongly preferred.

Why Join us:

• Take on a critical leadership role within a respected, employee-owned company.
• Play a key part in our mission to distribute wealth to hardworking Americans.
• Contribute to the growth and success of a company with over 70 years of history.
• Enjoy a collaborative work environment with opportunities for professional development.

Benefits

• 401(k) with matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance (majority paid by employer)
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance