▪ Analyze and resolve complex data related issues and become the technical escalation point of the business, and the team.
▪ Support day-to-day operational activities such as account creations, modifications, blocking, deletions, reactivations in accordance with the company's data management work processes and procedures.
▪ Execute requests from the different stakeholders globally related to data cleansing initiatives/harmonization activities provided the necessary documents, and approvals are in place.
▪ Strict implementation of Continental policies & procedures to achieve global data integrity and consistency.
▪ Perform compliances checks on business request to ensure quality and accuracy of results.
▪ Provide technical assistance (data preparation, creation of complex loaders, validation, and data upload) to business with tools to enable mass update of requests.
▪ Provide support in the overall data management process via training, respond to questions/issues linked to master data, preparation of specific queries on request.
▪ Perform troubleshooting as needed and rule out discrepancies in the master data set up. If technical issue is unresolved, assist the requestor in escalating to SAP IT/ Central or Local Key user as applicable.
• Provide support or issues and escalations and assist other team members as required.
▪ Support his /her Team Lead to perform assigned internal compliance activities or to support external audit engagement.
▪ Support additional activities as may assigned by Team Lead
▪ Perform activities to deliver green results on agreed KPI's and SLA's. Ensure action plan is in place for those failed items or with challenging results.
▪ Gather feedback from stakeholders and suggest new KPI's and SLA's to measure, predict and repeat performance of each individual team members.
▪ Work with the Team Lead to identify root cause of issues, define action plan and work on action plan to avoid similar issues in the future.
▪ Prepares reports to measure, monitor, and identify opportunities for improvement in master data and business support processes.
▪ Provide inputs to Team Leads necessary for general engagement meetings and discussions with internal and external stakeholders.
▪ Work with the stakeholders to resolve operational issues if any, provide inputs in general engagement or projects meeting to ensure alignment in deliverables and processes.
▪ Process stakeholders requests with timeliness and quality
▪ Identify and propose standardization opportunities, process improvements which will benefit both parties.
▪ Act as a back up for his /her colleagues process and deliverables.
▪ Provide support to his/her Team Lead on people development such as training, coaching and other activities related to employee engagement.
▪ Partcipate, complete training and skills development activities assigned for the year.
▪ He/She should be cross trained in at least 3 or more data objects for business continuity purposes.
▪ Assist the lead in training and mentoring the associates.
• Graduate of any four year course with bachelor's degree holder in Finance, Engineering, IT or any other related courses.
• 2 - 4 years work related experience in master data activities or related processes (e.g., vendor, materials, customer data, etc.).
• Advanced knowledge of at least two master data process either vendor, customer, materials, FICO or other related master data processes.
• Knowledgeable in ERP systems and databases preferably SAP (MM,PP, SD, FICO modules).
• Proficient in using Microsoft Office applications; advanced knowledge in using Microsoft Excel.
• Experience working in a multinational or international teams set up.
• Above average communication and organization skills.
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