Marketplace Operations & Merchandising Specialist

About Sezzle:

With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!

About the Role: 

We are seeking a talented and motivated Marketplace Operations & Merchandising Specialist who is best in class with a high IQ plus a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with abundant prospects for career advancement.

This role is essential in optimizing the customer’s view ,of our product marketplace within the Sezzle app to maximize revenue per click. The Marketplace Operations & Merchandising Specialist will manage a multi-channel promotion calendar, group products into enticing collections, and work closely with our product marketplace and marketing teams.

What You'll Do:

• Optimize Product Display: Re-order products and collections to enhance customer engagement and maximize revenue per click. 
• Add Products to the Product Marketplace: Upload and maintain new products, ensuring accurate categorization, pricing, and imagery. 
• React to Problem Logs and Alerts: Monitor and address "report a problem" logs and other system alerts to resolve issues quickly and maintain a seamless shopping experience. 
• Help with Product Troubleshooting and Strategy: Investigate and resolve product-related issues while providing actionable insights to refine marketplace strategies. 
• Create Product Collections: Develop and manage product groupings based on seasonality, partner placements, and customer preferences. 
• Marketplace Trend Spotting: Stay up-to-date with industry trends and seasonal shopping behaviors. Proactively propose new collections, features, or promotions that align with emerging opportunities. 
• Quality Assurance Auditing: Complete daily audits of Sezzle’s product marketplace, ensuring all product information is correct and up-to-date 
• Find and Activate Deals and Coupons: Identify and activate deals and coupons from top merchants, and operationally manage coupon merchandising across the Sezzle app to drive customer engagement and sales. 
• Conduct Competitive Analysis: Regularly benchmark Sezzle’s product marketplace against competitors and recommend new features or collections to maintain a competitive edge. 
• Performance Reporting: Develop and maintain regular performance reports for product collections, promotions, and other marketplace initiatives. Use insights to optimize future eorts. 
• Testing and Experimentation: Design and execute A/B tests to evaluate changes in product placements, promotional strategies, or collection structures. Use results to implement data-driven improvements. 
• Manage Product Promotion Calendar & Lifecycle Communications: Oversee a multi-channel promotion calendar, including email, mobile, and in-app product promotions. 
• Comprehensive Documentation: Create and maintain detailed and up-to-date documentation of all operational processes related to the product marketplace. 
• Copywriting: Assist with ad-hoc marketing and product marketing copywriting requests. 
• Operational Monitoring: Identify systematic issues to set up monitoring alerts.

What We Look For:

• Bachelor’s degree in Marketing, Business, or a related field. 
• Prior experience in merchandising, retail, or e-commerce. 
• Fluent in written and spoken English. 
• Ability to manage multiple projects simultaneously and meet tight deadlines.
• Strong written and verbal communication skills to eectively collaborate with team members and external partners. 
• Ability to analyze sales data and customer behavior to make data-driven merchandising decisions. 
• Comfortable working in a rapidly changing environment and can quickly pivot when priorities shift. 
• Prior experience copywriting in the marketing and/or retail space.

Preferred Knowledge & Skills: 

• Proficiency in using merchandising and e-commerce tools. 
• Understanding of basic marketing principles. 
• Ability to identify data-backed opportunities for improvement and suggest actionable solutions. 
• Prior experience using Jira and Confluence. 

About You:

• You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
• You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
• You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
• You earn trust - you listen attentively, speak candidly, and treat others respectfully.
• You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
• You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.

What Makes Working at Sezzle Awesome:

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire. 

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