Marketplace Operations Associate - Romania (MOAR 1024)

At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. 

Our vision is clear: we aspire to become the Everyday App, the go-to destination where millions fulfill their online shopping needs. Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.

And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.

To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.

Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.

Ready for the challenge?

#AimToAmaze

How will you contribute to Skroutz’s vision?

Skroutz is currently expanding abroad, delivering orders throughout Europe. As a Marketplace Operations Associate you will be part of our Marketplace Operations team at Skroutz and you will be based in Romania. You will be crucial in driving operational efficiency and improving reliability and speed for our users and sellers. Within the Marketplace Operations team, you will be instrumental in executing strategies, analyzing opportunities, monitoring performance, taking actions, controlling post-order experience, and creating respective procedures and policies to achieve our objectives. You will need to work alongside various different teams and external partners and provide disruptive solutions at a strategic and operational level to some of our most challenging problems. You will be assigned to the Romanian market and be the point of contact for our partners in Southeast Europe. 

How you’ll make an impact

• Strategy Support: Assist in developing and implementing excellence strategies, contributing insights and ideas for continuous improvement.

• Performance monitoring: Monitor performance against established and new KPIs, taking proactive measures to address any deviations and maintain a high level of reliability.
• Policy Development: Collaborate with cross-functional teams to develop and refine policies that align with Skroutz's user-centric approach.
• Initiative Execution: Drive the execution of initiatives that directly impact the performance of field operations, including third-party logistics and merchant collaboration, ensuring adherence to project timelines.
• Opportunity Identification: Continuously seek out opportunities to optimize processes, staying at the forefront of industry best practices.
• Problem Solving: Demonstrate the ability to frame complex problems effectively, providing clear context and sizing to facilitate informed decision-making by product teams and stakeholders.
• Collaboration: Develop strong relationships with third-party logistics providers and merchant partners. Collaborate closely with internal and external teams to ensure seamless operations and the achievement of Skroutz's strategic goals.

Requirements

• 2-3 years of experience in Operations, Planning, or Consulting roles 
• Degree in Business, Operations, Engineering, Supply Chain, Operational Research, or a related field
• Proven track record in project management 
• Excellent organizational skills
• Sense of ownership and autonomy
• Excellent communication and interpersonal skills to collaborate effectively across teams.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Familiarity with e-commerce fulfillment processes, logistics, and after-sales is a plus
• Passion for technology and innovative mindset
• Hands-on, proactive attitude, with a willingness to roll up your sleeves and manage day-to-day field operations
• Exposure to Lean Operations, methodologies, and frameworks (e.g. Lean Six Sigma, Total Quality Management, Total Productive Maintenance) will be considered a plus.

Benefits

What’s it like to work at Skroutz?

• A great opportunity to contribute to the evolution of Skroutz towards becoming one of Europe’s fastest growing Marketplaces
• Being part of an environment that gives employees large goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company
• Ongoing training and development
• Top of the Line tools and equipment
• Access to books
• Free Skroutz Plus subscription

As part of our dedication to the diversity of our workforce, Skroutz is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation or religion.

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.