Marketopia is a global premier marketing agency for the tech industry. Our company helps organizations stand out and stay ahead of the curve by optimizing their brand and recognition through lead generation, CRM campaigns, web design, and much more! Our clients consist of numerous MSPs and Technology vendors across the US and the EMEA regions.
We put team first and always look for ways to collaborate and learn from each other. We offer a fast, fun, collaborative environment, a Florida-casual dress code, and First Friday celebrations that include live music, great eats, and lots of laughs.
We even have a company mascot — Duke, the world’s greatest golden Labrador, and an office regular.
The Marketing Technology (MarTech) Support will work closely with new and existing clients to procure data lists in line with customer requirements. The ideal candidate has an understanding of data suppression and experience with scrubbing lists against specific criteria. In addition, and ideal candidate will have experience with data as related to various CRMs, including Go HighLevel and HubSpot.
The ideal candidate should be organized, detail-oriented, and able to multitask. You should be able to work in a team-oriented, professional environment but also be able to work autonomously. Candidates should be deadline-driven and creative thinkers. Relevant coursework or previous work experience is required.
Essential Functions:
- Understanding of list procurement and fulfillment procedures.
- Ability to fully understand and use list criteria to request lists from vendors on behalf of our clients.
- Clear and concise communication skills, both internally and externally.
- Proactively identify roadblocks or potential bottlenecks, coupled with the ability to communicate said issues.
- Identify and resolve common data formatting issues to prevent failures.
- Assist in supporting other internal employees with data-related issues.
- Support all stakeholders in the import/export features of our calling platform software.
- Willingness to learn and understand data integration across varying platforms to serve as backup support to the current MarTech Administrator.
- Provide data-focused technical support during client onboarding, with direction from our Strategy/Traffic/Production Teams.
- Verify and clarify (as needed) data integrity as part of the QAS process.
- Other duties as assigned.
Travel required
- Less than 10% travel typically required.
Education and experience
- 4-year college degree in a related field (Database Management, MIS, IS, Systems, etc.) Strongly preferred
- High school diploma and at least 2+ years of experience; BS/BA in Business or relevant field is required
- Strong multi-tasking and organizational skills
- Previous experience in one or more of the following roles: Technical Support, Call Center Support, Product Support or Customer Success
- Extensive working knowledge of contact management systems or databases (ex. CRM, POS, ESP, e-commerce stores, accounting systems) across a wide range of options
- Technically proficient with regards to bulk data import and export (ex. file formats, field mapping, report building, etc.)
- Ability to quickly learn and achieve "expert status" on new 3rd party products
Benefits
- 15 Days PTO (accrued)
- Medical, Dental, and Vision Insurance
- 401(k) Plan with 3% Company Matching
- Accident and Life Insurance
- Short and Long-Term Disability
- 6 Paid Holidays
- First Friday Celebrations
- 5 Unpaid Holiday Days during Christmas Time (optional)
- Access to discounted theme park & movie tickets, gift cards, concerts, and more!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
