Heredia, Costa Rica

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business—loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips.

Trusted by millions—from startups to Fortune 500 companies—SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth. Discover how at surveymonkey.com.

What we're looking for

We are looking for a Marketing Operations Manager to manage the marketing technology stack and support the campaign operations processes to drive marketing operational excellence and deliver seamless experiences throughout the lifecycle journey. You will be responsible for developing strategies, implementing best-in-class capabilities, and working cross-functionally with teams across the organization. This is an excellent opportunity for a marketing operations all-star looking to take the next step in their career.

What you’ll be working on

Spearhead the overall strategic architectural framework and oversee the administrative setup, configuration, and management for the core Martech platforms
Assist in the setup and execution of campaigns, ensuring alignment with broader company goals
Develop and maintain comprehensive documentation for marketing systems, processes, and workflows, including standard operating procedures (SOPs), user guides, and training materials
Support the implementation of process improvements and automation within campaign operations to streamline workflows and enhance productivity
Optimize a robust lifecycle journey within systems from a data and operational perspective to ensure top-of-funnel efficiencies
Documentation of business processes, lifecycle journeys, and expected outcomes mapped to requisite data and automation capabilities solutions
Training of internal colleagues on the usage of our systems
Deep partnerships with cross-functional teams in and outside of Marketing on business operations and overall strategy on our ecosystem of tool integrations and processes within
Stay informed about industry trends and best practices in marketing operations, process optimization, and marketing technology solutions

We’d love to hear from people with

8+ years of Marketing Operations and/or Marketing Technology experience in a B2BB2C SaaS organization
Must have advanced experience working with marketing automation systems (Hubspot, Salesforce Marketing Cloud, Marketo), CRMs (Salesforce), and other demand gen-focused technology (webinar, virtual events, direct mail, gifting, email verification, lead routing, deduplication, data enrichment, and more). Data connector tools are a plus.
Experience using and integrating MarTech tools to create business operations, data flows, and support overall efficiency
Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams
Strong communication skills, both written and verbal, with the ability to support cross-functional teams and stakeholders.
A creative problem solver with the ability to think outside the box and passionate about finding efficient and effective solutions to operational challenges - especially through the use of systems, processes, and technologies
Structured thinker with strong project management skills and attention to detail
An advanced understanding of the campaign management process, attribution and measurement, and marketing funnel management

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heridia 3 days per week.

Please apply using an English version of your resume/CV.

#LI-Hybrid

Why SurveyMonkey? We’re glad you asked

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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