Marketing Liaison/Health Care Navigator

At Otterbein, you are not an “employee.” You are a partner in caring because we are all partners working together for a goal. We believe in person-centered care that honors the residents and the choices they make. That are dedicated to providing the highest level of compassionate, quality care at our Communities or our small house neighborhoods.

Inspired by faith, we strive to enrich individual life journeys for all by providing high quality service in a cheerful, timely manner and by communicating, coordinating, and cooperating with others to attain goals.

Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and so much more.

Overview

The role of the Marketing Liaison/Health Care Navigator is to drive long stay nursing and post-acute (rehabilitative care) census results for the Columbus area Ohio Otterbein nursing ministries. The position will work on a complementary basis with the Granville Senior Lifestyle Community, Otterbein Gahanna, and Otterbein New Albany (small house Neighborhood health care teams), but with a specific focus on the Columbus Ohio Medical Centers (Mount Carmel, Ohio Health, Ohio State Health, and other secondary/tertiary healthcare systems); doctoral practices, Chambers of Commerce, social/business groups, senior centers and churches in the identified geography. Assist w/ developing strategies for social media/digital marketing.

Responsibilities

• Establish relationships with targeted hospitals (administrators, doctors, social workers, and discharge nurses) to drive referrals for patients needing long-term nursing and/or post-acute (rehabilitative) care.
• Ensure financial viability of the local ministries by developing and maintaining a relationship that yields an increased share of patient referrals from the targeted hospitals.
• Monitor and maintain targeted payer mix to meet financial goals and assure financial stability for the ministries supported.
• Develop and execute quarterly nursing marketing plans for Columbus, Ohio.
• Assess potential referrals or potential admissions, and work to admit the patient to the optimal Otterbein location.
• Distribute brochures, fliers and other promotional items to referral sources in the targeted hospitals.
• Work closely and collaboratively with hospital and Otterbein admissions/discharge marketing team members to assure easy transition of patient from hospital to Otterbein.
• Coordinate marketing efforts to meet census goals and to keep the Otterbein location staff advised of anticipated referrals, tours and/or admissions.
• Identify opportunities and execute those selected opportunities to make working with Otterbein easier and more efficient for Medical Center and doctoral practice personnel.
• Create digital marketing strategies applicable to the geography supported by this position.
• Ability to create and execute creative approaches to virtual marketing
• Performs any other duties as assigned.

Skills

• Recognize the autonomy and dignity of all patients/residents.
• Communicate a sense of caring, concern, and dignity for patients/residents.
• Understand how to place decision-making in the hands of the patients/residents when appropriate.
• Make prompt and accurate judgments with regard to patients/residents care and emergencies.
• Work and communicate effectively as part of the self-directed marketing work team.
• Interest in caring for the quality of life needs of patients/residents.
• Establish excellent relationships and ongoing communications with hospital personnel in referral marketing, management and decision-making roles.

Qualifications

• BA/BS preferred; plus three to five years of sales/marketing experience with a proven track record in referral marketing, healthcare admissions in a senior care or nursing home setting. 
• Knowledge of data management (customer relationship management) programs preferred.
• LPN, RN, or social worker with experience as a clinical liaison (preferred).
• Excellent organizational/planning/time management skills.
• Outstanding verbal and written communication skills to connect with referral partners and patients/residents.

BENEFITS*

• Medical insurance with free virtual doctor visits
• Vision and dental insurance
• Paid Time off that accrues immediately
• Paid Holidays
• Life insurance
• Retirements Savings with a 401(k) or 403(b) with company match
• Get access to 50% of your wages before pay day through PayActiv
• Employee sponsored fund for employees in need
• Employee Assistance Program (EAP)
• Tuition Assistance

*Some benefits are based on hours worked

Why work for Otterbein SeniorLife:

For more than 100 years, Otterbein has provided senior housing options rooted in respect and community.  We’re a non-profit 501(c)(3) health and human service organization, so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities, revolutionary small house neighborhoods, home health, and hospice care in Ohio and Indiana.  We offer different lifestyle options for seniors through independent living, assisted living, skilled nursing, rehab, memory support, respite care, in-home care, and hospice services.

Apply today and begin a meaningful career as a Marketing Liaison/Health Care Navigator at Otterbein!