OneTouch Direct helps businesses and consumers struggling with call center providers by delivering customized solutions that create exceptional customer experiences. Our fast-moving team offers little red tape and cutting-edge technology. Our agents are always ready to tackle any challenge to ensure that our clients' customers receive the compassionate care they deserve for a seamless experience.
Our leadership team embodies a big business mindset while still providing small business attention, ensuring that every detail is taken care of. We're confident in our ability to deliver the best for our clients, and we invite you to connect and learn more about what we can offer you.
Responsibilities
- Oversee the creation of marketing and communications collateral to ensure that it is consistent with the organization's brand.
- Oversee the development, management, and maintenance of all online communication vehicles.
- Create internal communications protocols and initiatives that will foster employee moral.
- Consult with executive management to develop effective communication procedures and policies for various situations.
- Develop and implement marketing and communications campaigns and strategies and monitor their success.
- Collaborating with training team to create and update training content.
- Represent the organization at networking events and career fairs.
Requirements
- 1+ years prior experience working in a marketing or communications role or equivalent education.
- In-depth knowledge of best writing and messaging practices for business correspondence, public relations, advertising, marketing and sales copy and social media.
- Proven success designing and executing marketing and communications strategies and campaigns.
- Ability to effectively engage with team members of all levels and across departments.
- Exceptional communication abilities, including writing, speaking and active listening.
- Up to date on industry trends and able to stay ahead of the curve.
- Excellent organizational and project management skills and ability to meet deadlines.
- Must be able to think analytically and strategically.
- Capable of working well as part of a team as well as independently
- Superior written and verbal communications skills.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401K option
- Paid Training & Development
- A positive upbeat work environment
- Opportunity for professional and personal growth
- Diverse, welcoming culture with Employee Resource Groups
