Providing customer support and technical issue resolution via email, chat, social media, and other online platforms.
To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms.
Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console.
Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.
Escalating real-time issues to client/supervisor.
Translate Mandarin to English and vice versa.
Report and minutes writing in Mandarin and/or English
Requirements
English (fluent), Mandarin (fluent, native)
Requires to work on weekends and public holidays with a fixed schedule.
Strong in both written and communicating in English and Mandarin - in order to liaise with Mandarin speaking associates
Ability to deliver excellent customer service quality utilizing soft skills
Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support
Ability to solve and analyze information accurately with appropriate speed and guidelines
Team player
Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience
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