Designation Associate – Customer Support for Interpretation & Translation Support
Experience in years 0 to 5 years
Relevant Experience 0 to 5 years
Qualification High School Graduate, Diploma, Bachelor or comparable IT professional experience
Job Summary/ Overview This position performs skilled consecutive, first-person interpretation. Work is performed and reviewed under direct supervision, using well-defined policies and procedures. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.
Language Proficiency
(Read / Write / Speak)
Mandarin/Cantonese - read/write/speaking skills
Working hours 5 days per week (any 2 days off), Permanent night shift, shift allowances provided
Type of Role Translation Support
Work Location Tech Mahindra, Cyberjaya (Work From Office)
Key Responsibilities and Accountabilities • Provides meaning-for-meaning interpreting.
• Follows interpreter protocols as per training, policies, and procedures.
• Follows all policies and procedures related to information confidentiality and interpreter ethics.
• Attends all required training.
• Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.
• Maintains confidentiality as policies.
• Uses standard office equipment such as telephones, computers, copiers, and fax machines.
• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser).
• All employees are required to perform the following essential functions: demonstrate predictable, reliable, and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; learn from directions, observations, and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors, and customers; and work with supervision, receiving instructions/feedback.
Knowledge, Skills and Abilities • Fluency in Mandarin/Cantonese & English
• Skilled at communicating, both orally and in writing in Mandarin/Cantonese & English
• Basic understanding of linguistics and different cultures.
• Skilled in adjusting to rapidly changing circumstances
• Ability to react calmly and effectively in emergency situations
• Strong attention to detail and accuracy
• Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
• Skilled at keeping supervisors informed of problems or issues
• Exceptional commitment to confidentiality
• Skilled in establishing and maintaining effective work relationships
• Uses MS Office applications such as Outlook, Word and Edge (or other internet browser)
• Ability to operate competently common office equipment including, but not limited to computer, fax, copier, and telephone system.
