This role will oversee the relationships with external partners, ensuring seamless coordination in payroll implementations and ongoing service delivery. This role requires close collaboration with central vendor teams, ensuring that SLAs, contract structures, and partner scopes align with the relevant Statement of Works (SoWs) per country. The successful candidate will possess strong payroll experience, exceptional client management skills, and a senior-level approach to partner management.
Roles and Responsibilities:
Vendor Relationship Management
- Maintain and manage relationships with external payroll partners across multiple countries.
- Serve as the main point of contact for vendors, resolving issues and ensuring effective communication.
- Ensure partners adhere to agreed service levels (SLAs) and terms outlined in their contracts.
- Monitor vendor performance and conduct periodic reviews to ensure compliance and satisfaction.
Implementation Coordination
- Coordinate payroll implementations with partners, ensuring smooth onboarding and system integrations.
- Align vendor activities with internal project timelines, ensuring that all deliverables meet quality and timing expectations.
- Collaborate with local and centralized teams to ensure that vendor contributions meet the requirements of each country’s SoW.
Contract Management
- Work closely with the central vendor management teams to apply the appropriate contract structures for each partner.
- Ensure alignment between contracts, vendor scope, and operational requirements.
- Assist in the review and negotiation of vendor contracts to optimize service delivery and cost efficiency.
Client and Partner Liaison
- Act as a bridge between external vendors and internal teams to manage expectations, resolve conflicts, and ensure smooth operations.
- Work alongside client-facing teams to ensure that vendors are delivering on their commitments, and that clients are satisfied with service outcomes.
- Support escalations and troubleshoot complex issues related to vendor performance or service quality.
Compliance and Risk Management
- Ensure that vendor activities adhere to all compliance regulations and internal policies.
- Identify potential risks in vendor relationships and develop mitigation strategies as needed.
Continuous Improvement
- Regularly review vendor performance and provide feedback to improve service delivery and compliance.
- Drive initiatives to streamline vendor management processes, focusing on efficiency and improved client satisfaction.
Requirements
- Bachelor’s degree in Business, Finance, Payroll, or a related field.
- 5-7 years of payroll experience, with at least 3-5 years of experience in vendor or partner management.
- Strong understanding of payroll processing and international service delivery.
- Experience managing complex vendor relationships and handling escalations.
- Excellent interpersonal and client relationship management skills.
- Strong organizational and project management skills, with attention to detail.
- Ability to work independently and in a fast-paced environment.
- Strong communication skills in English; knowledge of [Local Language] is a plus.
Working Conditions:
- Hybrid working mode with flexibility, depending on role requirements.
- Some travel may be required for vendor and client meetings.
- Adaptable to different time zones, especially during key project phases or escalations.
About Us
GoGlobal is a leading global expansion service provider offering comprehensive solutions in global recruitment, employment, payroll and compliance services. As a trusted partner, we specialize in assisting businesses with their human resources, taxation, accounting, and all corporate services essential for seamless global expansions and operations. With a robust presence in over 100+ countries, our expertise extends to recruiting, employing on behalf of clients, facilitating payments, and establishing operational footholds, including legal entities, bank accounts, and ensuring annual compliance worldwide. Powered by cutting-edge technology, our solutions complement our experienced on-the-ground experts, enabling us to navigate and address the unique intricacies of each locale with a cohesive global strategy.
Why GoGlobal
GoGlobal, as a privately-owned company, offers its clients genuine global solutions! We stand out from the crowd as we make swift decisions aligned with our ambitions, free from outside investor pressures. This gives us the flexibility to quickly adapt to market changes and seize unique opportunities. Instead of distributing earnings to shareholders, we invest our profits back into the business, fuelling growth that’s driven by our own revenue and our team’s performance. Without expectations from external investors, we have the freedom to chart our own course and our success. Winning in our own way is what drives us.
Most importantly, our independent ownership allows us to preserve our culture that is rooted in our core values; prioritizing people, focusing on performance, embracing candor, valuing diversity, being agile and adopting a contrarian approach. With a diverse and growing team members across more than 45 countries, we embrace differences, practice empathy and encourage feedback. We operate in a trust-based environment where our team members are empowered to do their best work without the complications and challenges of navigating silos and unnecessary bureaucracy.
Join us as we leverage innovative thinking and teamwork to explore new opportunities and possibilities!
How we are different
- We’re private: We totally respect that many companies raise a lot of capital and we applaud these successes. At GoGlobal, we simply like people actually in the business to control the business.
- We’re not a rocket ship: We’re pretty happy on earth. Growth isn’t everything.
- We’re not a tech company: We fundamentally believe that this industry cannot be replaced by tech in the foreseeable future and it’s the people that make the difference.
- We’re profitable: We’re pretty prudent in how we spend money because we’re managing our business without outside investors. That said, we’re profitable and continue to grow sustainably. We sleep better at night knowing that we don’t have to raise money. Maybe it’s a little old school, but we believe businesses should be profitable to survive long term.
- We’re diverse. No, really, we are. Compare the team on our website to others you know. We think you’ll agree!
- We’re transparent: Every month we openly share our strategy and financials so you feel ownership of your role in the company’s success.
- We’re structured as a partnership versus a corporation: We’re the only one in our industry that’s structured this way, allowing us to attract some of the best talent since everyone has the opportunity to be a partner in the firm.
- We are the underdog: We think it’s more fun to be a pirate than to be in the navy.
What we offer
- Global career: Work alongside the best talent from diverse backgrounds in a fast-expanding international business
- Results-driven culture: Excel in a result-driven environment that recognises and rewards high performance
- Remote work: Embrace flexibility with our remote work environment
- Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace.
- Wifi: Get your home wifi costs covered, ensuring you are always connected.
- Annual training: Benefit from an annual training allowance to further your professional development
Ready to take the next step in your career with us? Apply now!
Protecting Yourself Against Recruiting Scams
Please be aware that there are people impersonating GoGlobal employees and creating fake job listings to steal personal information and/or money from candidates. We want to make sure that all interested applicants stay safe when applying for jobs at GoGlobal.
Follow these tips to safeguard your personal information:
Verify Job Listings:
- All legitimate GoGlobal job openings on external platforms (e.g., LinkedIn, Indeed) are also listed on our official website: GoGlobal Careers. If you spot a GoGlobal position solely on a job board, without a corresponding listing on our site, it's likely a scam.
Check Email Domains:
- GoGlobal employees only use email addresses ending with "@goglobal.com". If you receive communication from someone claiming to be from GoGlobal, ensure their email domain matches our standard.
Validate Job Offers:
- Legitimate job offers at GoGlobal entail a rigorous interview process involving multiple rounds. Be wary of any offer received without undergoing this standard procedure.
Protect Personal Information:
- GoGlobal never solicits passport details, financial information (such as credit cards or bank accounts), or money from job candidates. If asked for such information prior to a thorough interview process, it's likely a scam.
Verification Assistance:
- If you've received a job offer from GoGlobal but are unsure of its legitimacy, contact us at [email protected] before divulging any personal information for onboarding purposes. We're here to assist you in verifying the authenticity of the offer.
Stay vigilant and prioritize your security throughout the job application process. If you encounter any suspicious activity, don't hesitate to reach out to us for clarification. Your safety is paramount to us at GoGlobal.
**Kindly review the provided privacy notice (LINK) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
