Manager, Transformation Communications

The McDonald's Global Impact team is aligned around a vision to make McDonald’s famous for our positive impact on people and the planet. Read more about McDonald’s Purpose & Impact here. Within Global Impact, the Global Communications team (Enterprise Communications, External Affairs & Crisis, Segment Communications, Reputation Communications, Story Lab, Communications Measurement & Insight and our McDonald’s production & creative Agency – Agency123) functions as a global center of excellence meant to promote and protect the McDonald’s brand and grow the business.

We’re looking for a Manager, Transformation Communications to support our global communications strategy aimed to equip leaders to drive and protect McDonald’s brand reputation by generating pride, confidence, and trust in our multi-year enterprise transformation strategy focused on modernizing McDonald’s ways of working. This role will be based in Chicago, IL, and you will report to the Director, Transformation Communications. You will be a member of the broader Global Impact and Global Communications team.

Key Responsibilities:

• Partner with the team to develop and implement an enterprise transformation communication strategy for engaging global System audiences.
• Partner across the global business to engage and encourage all three legs of the stool (suppliers, franchisees and employees) on our enterprise transformation ambitions.
• Draft content including talking points, leader messages, and FAQs to bring audiences along our enterprise transformation journey.
• Serve as strategic advisor, cultivating trusted partnership with business leaders and their teams.
• Drive proactive and reactive communication planning and material development for enterprise-wide transformation milestone announcements, including project management, sequencing strategy, executive communications, talking points, Q&A, among other materials. Lead and facilitate global leader and partner reviews of materials.
• Develop key transformation communications assets to provide a common framework for our leaders to talk about our enterprise transformation narrative and vision with consistency. This includes maintaining a strong partnership with Market and Segment teams to ensure globally consistent, locally relevant strategies and materials.

• BA/BS degree required
• Prior corporate communication experience – both in strategy development and in execution
• Outstanding writing and editing skills, with an eye to messaging for a range of channels and audience types
• Excellent verbal communications skills
• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and new perspective
• Shown ability to adapt quickly to a fast-paced environment and support multiple high priority work streams and at times, with ambiguous undefined circumstances
• Self-starter with strong sense of initiative and focused on results
• Effective collaborator who will work cross-functionally across teams, geographies, and time zones
• Strong project management skills and experience managing partner relationships, SMEs, and cross-functional partners

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.