About Us
Sophos is a global leader and innovator of advanced security solutions that defeat cyberattacks, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies. As one of the largest pure-play cybersecurity providers, Sophos defends more than 600,000 organizations and more than 100 million users worldwide from active adversaries, ransomware, phishing, malware, and more. Sophos’ services and products connect through the Sophos Central management console and are powered by Sophos X-Ops, the company’s cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed security solutions. Customers can also manage their cybersecurity directly with Sophos’ security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos’ services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available at
www.sophos.com.
Role Summary
Sophos is seeking an experienced and motivated Threat Operations Manager to support its Managed Detection and Response (MDR) customers. The successful candidate will be responsible for managing the Security Operations Center's operations and personnel, ensuring both operational effectiveness and mission fulfillment. This role involves overseeing day-to-day security operations while ensuring the strategic objectives of the MDR Team are met
What You Will Do
- Lead multiple Threat Operations teams across various regions to ensure timely, consistent, and superior service delivery.
- Guide operational efforts to identify, investigate, and neutralize threats, resulting in tangible outcomes that reduce the risk of cyber-attacks in our customers’ environments.
- Drive adherence to established policies, procedures, and standards to produce repeatable outcomes aligned with Managed Detection and Response goals and objectives.
- Develop and manage operational shift schedules to ensure sustained coverage of the Security Operations Center, which operates 24/7/365.
- Evaluate Key Performance Indicator (KPI) metrics to determine the operational efficacy and capacity of the MDR service.
- Conduct team member assessments and foster continuous improvement practices.
- Lead projects aimed at enhancing the operational delivery of the MDR service.
- Support Sophos Sales teams to drive customer retention and growth.
- Facilitate excellence in customer experience, distinguishing Sophos from its competitors.
- Build and nurture relationships with key stakeholders, business leaders, and internal technology teams.
- Demonstrate excellent problem-solving skills to contribute to the resolution of customer issues.
- Maintain up-to-date knowledge of industry trends and competitive products.
What You Will Bring
- 5+ years of experience in a cybersecurity environment, with 3+ years in a leadership role.
- Bachelor's degree in Information Technology, Computer Science, or a related field; or relevant, commensurate work experience.
- Experience in a Security Operations Center (SOC) or similar environment, including identifying indications of compromise or attack and responding to incidents.
- Excellent customer service skills.
- Strong ability to handle high-pressure situations productively and professionally.
- Excellent documentation and communication skills.
- Experience with endpoint and network security, including IDS, IPS, EDR, ATP, malware defenses, and monitoring.
- Threat hunting experience.
- Knowledge of common adversary tactics and techniques, such as the MITRE ATT&CK framework
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Ready to Join Us?
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos?
· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
· Employee-led diversity and inclusion networks that build community and provide education and advocacy
· Annual charity and fundraising initiatives and volunteer days for employees to support local communities
· Global employee sustainability initiatives to reduce our environmental footprint
· Global fitness and trivia competitions to keep our bodies and minds sharp
· Global wellbeing days for employees to relax and recharge
· Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices, please contact
[email protected].
