Avery Dennison India, hiring an experienced. motivated change agent to join our business enabling function as an Manager, Technical Services. In this role, you will be responsible for building and maintaining relationships ensuring that their technical needs are being met especially with key accounts which are strategic to business and organization. If you are passionate about delivering exceptional service to customers and like to enjoy working in a dynamic and challenging role, we encourage you to apply for this exciting opportunity. In this role you will be reporting directly to the Commercial Director, Sales & Technical Services.
YOUR RESPONSIBILITIES WILL INCLUDE :
Adhere and demonstrate business ethics and core values as defined by the organization.
Developing and growing relationships with critical business accounts, which includes regular communication, meetings and networking . The relationships needs to be built largely on the technical value additions that Avery Dennison as an organization provides
Understand customer technical needs and provide on-site technical support, troubleshoot and resolve customer complaints, diagnose the problems and identify solutions ensuring customer satisfaction
As the lead for tech services, you will be expected to provide active feedback on New Product development in terms of suitability for printing and application keeping in view the end to end printing and application processes that are typically followed for pressure sensitive label materials
Identify, develop and execute value addition initiatives conduct technical trainings/ knowledge sharing sessions for key business accounts and internal teams
Collaborate within a team, across functions like customer care cell, sales, marketing, product and quality team
Regular look for unmet customer needs and additional insights which will help improve our product offerings
Analyze, understand and report trends, product/ process improvements and business alerts in defined forums
Represent Technical Services function in various platforms across crossfunctions, senior leadership team
Maintain records - customer visits, reports, complaint resolutions, product qualifications & customer interactions
Maintain an ongoing database of the printing infrastructure and applicator infrastructure at various converters and brands. Analyze the data in a periodic basis and present valuable insights to the organization
Own the ecosystem connect with extended partners like die manufacturers, ink suppliers, plate manufacturers, end of line print OEM’s etc
Travel to customer sites, often requiring overnight stays as and when required, appr 15-20 days a month. Geographical spread across India including SAARC countries as and when needed.
A professional degree in Printing & Packaging and post graduation (IIP/ MTech/ MBA and/or equivalent)
Minimum of 12 - 15 yrs of experience in a technical role, preferably customer facing in organizations engaged in sales of paints, bulk chemicals, inks , flexible packaging etc
A team leader who has managed a team in a manufacturing environment in the operations, quality or technical support areas.
Go getter and experience of handling team remotely and get deliver results
High level of technical expertise of Flexo, Offset & Digital printing technologies
Excellent analytical and problem solving skills, proven track record of managing complex situation/ customer relationships
A mature head, Strong communication skills, ability to collaborate and relationship management
Ability to work independently, in team, across functions and manage complex schedule
Good at data generating, trend analysis and presentation skills - MS Office, Google Docs, Sheets, Slides
Willingness to travel within city, across states, internationally often on short notice as and when needed
AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER
Should have meticulous attention to details and accuracy
Critical thinker, Active influencer, Change Agent, Business Enabler
Ready to relocate as per business needs
