Manager, Supply Quality (Remote)

What You'll Do: Essential Duties & Responsibilities (include, but are not limited to the following)

• Oversee daily user and vehicle operations, including ongoing change management and process improvement. 
• Develop and implement lifecycle strategies to improve user adherence to policies and standards. This may involve setting clear expectations with users, creating positive incentives, incorporating gamification, assessing penalties, and managing the worst offenders up or out. 
• Enhance existing quality metrics and develop new ones to measure overall user and vehicle quality. Provide effective reporting to stakeholders and executive management. 
• Continuously evaluate and update user and owner policies and standards. 
• Manage a team of independent contractors and oversee BPO management. 
• Collaborate continuously with the Supply team to assess fleet health and drive supply growth. 
• Work cross-functionally with Marketing, Legal, BI/Data, Sales and Product to drive new initiatives. 
• Information and Security: Ensure the confidentiality, integrity, and availability of company information, data, and systems. Ensure that security policies and procedures are followed.  
• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position.  Essential duties and responsibilities may be added or modified as necessary at any time. 

What You’ll Bring: Education & Experience (required)

• Bachelor’s degree or equivalent.  
• 3-5+ years of experience in Trust & Safety, Operations, or Customer Experience, ideally in a marketplace environment. 
• Cross-functional project and/or program management experience. 
• Experience in fleet management onboarding and offboarding vehicles and quality management is a plus.

What You’ll Bring: Skills & Abilities (required)

• Entrepreneurial self-starter and fast learner, able to work independently as needed. 
• Solution-focused problem solver skilled in both strategic leadership and hands-on execution, including building, testing, and launching solutions. 
• Passion for data and analytics, with a proven track record of building reporting and surfacing actionable insights. 
• Excellent critical thinking and creative problem-solving skills. 
• Proficient in Excel and/or Google Sheets. Experience with Looker, Tableau, and/or SQL is a significant plus.

Work Environment:

• Getaround is a remote-first work environment.  The typical work environment includes desktop computing work using common desktop computing equipment (e.g. laptop, keyboard, mouse, monitors, desk, chair, etc.) in a home office and/or other remote workspace environment.

Physical Demands:

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time. 
• Manual dexterity to operate a typical desktop computing workstation. 
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack. 
• Ability to lift and carry up to 15 pounds, if required. 
• Reasonable accommodations will be made for qualified individuals with disabilities.

Getaround Benefits and Perks:

• 🌎  Remote first workplace and flexible work hours. We mean it! 
• 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement. 
• 🏖  Open, paid Flexible Time Off policy and two annual ⚡Recharge Weeks to help you reset and recharge. 
• 💫  Healthcare plans include medical, dental, and vision to take excellent care of you and your family. 
• 🛟  Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses. 
• ❤️‍🩹  Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources. 
• 📝   Annual Work Smarter Stipend to optimize the efficiency of your remote workspace. 
• 🎒  Self-Directed Development Incentive to support you with your professional development goals. 
• 💻  Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!  
• 🤝  A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work. 
• 🗓  Monthly Getaround driving credits and discounts for you, your friends, and your family. 
• 🏆  Employee Recognition, Anniversary programs, and much more!