Manager, Supply Quality
Remote
Full-Time/Regular; Exempt
#LI-Remote
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Who We Are:
Getaround is the world’s first connected carsharing marketplace. Launched in 2011, Getaround is available today in more than 1,000 cities across the United States and Europe.
We connect safe, convenient, and affordable cars with people who need them to live and work via our peer-to-peer marketplace. Our proprietary connected car technology allows guests to book and unlock a wide variety of vehicles directly from our app without ever having to meet anyone in person, carry an access card, wait in line, or coordinate picking up keys, unlike traditional rental car services.
Getaround is focused on providing economic opportunities to local communities. Our community includes guests who rely on our cars for on-demand mobility and entrepreneurial hosts (car owners) who share cars on our platform including those who operate their own carsharing businesses.
Did you know cars are parked 22 hours a day on average? When we share cars, we don’t need as many on the road, which means fewer accidents, reduced traffic, and less space required for parking. Carsharing modernizes mobility by allowing people to connect multiple forms of efficient transportation for any type of use case.
Through carsharing, we aim to lessen greenhouse gasses and reduce pollution. Studies show that when carsharing is available, people drive less and drive vehicles more appropriate for their use case, which can reduce household carbon emissions by up to 40%. Also, shared cars are used more frequently and retired more quickly, accelerating the adoption of newer, more energy-efficient vehicles.
Our mission is to empower people to carshare everywhere by enabling the shift away from car ownership, want to join us?
Your Mission:
As Manager, Supply Quality, you will lead quality and compliance operations in North America to ensure that all vehicles on Getaround meet the highest standards of quality, safety, and customer satisfaction. This role requires a strategic leader with a strong focus on program management and operational excellence. You will define and manage user and vehicle standards, collaborating with cross-functional teams to drive improvements in policy, process, and product.
What You'll Do: Essential Duties & Responsibilities (include, but are not limited to the following)
- Oversee daily user and vehicle operations, including ongoing change management and process improvement.
- Develop and implement lifecycle strategies to improve user adherence to policies and standards. This may involve setting clear expectations with users, creating positive incentives, incorporating gamification, assessing penalties, and managing the worst offenders up or out.
- Enhance existing quality metrics and develop new ones to measure overall user and vehicle quality. Provide effective reporting to stakeholders and executive management.
- Continuously evaluate and update user and owner policies and standards.
- Manage a team of independent contractors and oversee BPO management.
- Collaborate continuously with the Supply team to assess fleet health and drive supply growth.
- Work cross-functionally with Marketing, Legal, BI/Data, Sales and Product to drive new initiatives.
- Information and Security: Ensure the confidentiality, integrity, and availability of company information, data, and systems. Ensure that security policies and procedures are followed.
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Essential duties and responsibilities may be added or modified as necessary at any time.
What You’ll Bring: Education & Experience (required)
- Bachelor’s degree or equivalent.
- 3-5+ years of experience in Trust & Safety, Operations, or Customer Experience, ideally in a marketplace environment.
- Cross-functional project and/or program management experience.
- Experience in fleet management onboarding and offboarding vehicles and quality management is a plus.
What You’ll Bring: Skills & Abilities (required)
- Entrepreneurial self-starter and fast learner, able to work independently as needed.
- Solution-focused problem solver skilled in both strategic leadership and hands-on execution, including building, testing, and launching solutions.
- Passion for data and analytics, with a proven track record of building reporting and surfacing actionable insights.
- Excellent critical thinking and creative problem-solving skills.
- Proficient in Excel and/or Google Sheets. Experience with Looker, Tableau, and/or SQL is a significant plus.
Work Environment:
- Getaround is a remote-first work environment. The typical work environment includes desktop computing work using common desktop computing equipment (e.g. laptop, keyboard, mouse, monitors, desk, chair, etc.) in a home office and/or other remote workspace environment.
Physical Demands:
- Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
- Manual dexterity to operate a typical desktop computing workstation.
- Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
- Ability to lift and carry up to 15 pounds, if required.
- Reasonable accommodations will be made for qualified individuals with disabilities.
Getaround Benefits and Perks:
- 🌎 Remote first workplace and flexible work hours. We mean it!
- 💰 Competitive salary, 401(k) plan, and generous stock options to help you plan and save for retirement.
- 🏖 Open, paid Flexible Time Off policy and two annual ⚡Recharge Weeks to help you reset and recharge.
- 💫 Healthcare plans include medical, dental, and vision to take excellent care of you and your family.
- 🛟 Health Spending (HSA) and Flexible Spending (FSA) accounts allowing you to allocate pre-tax dollars for eligible expenses.
- ❤️🩹 Employee Assistance & Wellness Support Program (EAP) and access to a variety of wellbeing support resources.
- 📝 Annual Work Smarter Stipend to optimize the efficiency of your remote workspace.
- 🎒 Self-Directed Development Incentive to support you with your professional development goals.
- 💻 Virtual events to connect with your fellow Getarounders, including educational speakers, cooking sessions, game nights, mixology classes, and more!
- 🤝 A company culture that keeps Diversity, Equity, and Inclusion top of mind, thanks to our dedicated Task Force. We are committed to being a place where you’re empowered to bring your full self to work.
- 🗓 Monthly Getaround driving credits and discounts for you, your friends, and your family.
- 🏆 Employee Recognition, Anniversary programs, and much more!
We Are Getarounders!
Getaround is proud to be an equal opportunity employer. We believe that no matter your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, your perspective has value.
Getaround is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Getaround.
Consistent with our commitment to equal employment opportunity, Getaround will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at [email protected] to request an accommodation.
Come join us and make Getaround a great place to work!
#LI-Remote
