Manager, Strategy & Operations (Viator)

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore—everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)—making memories that will last a lifetime has never been easier. With industry- leading flexibility and last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences you’ll remember.

About the Role

The candidate will be a key contributor in the Strategy team, which sits at the core of the business and directly impacts the success of the company. The team’s mission is to help shape the company’s long term business strategy and ensure company priorities align. The candidate will be commercially minded, data & evidence driven, as well as proactive and capable of developing strong working relationships at all levels. The role is a great opportunity to work in a fast growing eCommerce business and will work directly with executives and leaders on complex, ambiguous and high visibility problems and opportunities.  The core responsibilities of the role will include:

• Create clear and impactful presentation decks to effectively communicate strategic insights, analysis, and recommendations 

• Take responsibility for planning and directing input into team strategy sessions, and into updates for the Tripadvisor board of directors, and Tripadvisor management

• Developing commercial direction for the Experiences businesses; and translating strategy into business plans actionable by the functional teams. Project manage part of the implementation in key projects

• Contribute to opportunity sizing, define key metrics for business performance, evaluate value creation potential, and deliver informed recommendations based on rigorous analysis."

• Own and develop a competitive intelligence competency. Direct the analysis of data, and create actionable competitive insights used by functional teams to: better target marketing, prioritize product enhancements and improve supplier content.

• Contribute to the maintenance of our M&A database and collaborate closely with the corporate development team to identify and pursue global acquisition opportunities for Experiences. 

What We’re looking For

• 4+ years of professional experience preferably with at least 2 years of strategy, consulting, banking, or a related experience)

• Bachelor’s degree required

• Ability to influence solutions without direct ownership 

• Capable of managing complex commercial problems using data / evidence, driving high level goals into measurable plans 

• Experience with SQL, analytics and metric visualization tools

• Excel expertise with a proven track record 

• Excellent communication skills, both verbal and written – particularly in presentations

• Analytical outlook, with experience in building and critiquing commercial models

• Some exposure to the corporate M&A process preferable

 

• Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary, annual bonus, and equity.
• “Work your way” with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like.
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts and more.
• Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges.
• Health benefits. We offer great coverage and competitive premiums.

• We aspire to lead. Tap into your talent, ambition, and knowledge to bring us – and you – to new heights.
• We’re relentlessly curious. We push beyond the usual, the known, the “that’s just how it’s done.”
• We’re better together. We learn from, accept, respect, support, and value one another– and are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, and strive for wow moments.
• We strive for better, not perfect. We won’t get it right the first time – or every time. We’ll provide a safe environment in which to make mistakes, iterate, improve, and grow.
• Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutionize travel and together find the good out there.