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NeuraFlash is hiring a

Manager, Salesforce Technical Architect

Bengaluru, India

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

We are adding to our very talented Technical team! Looking for a Manager Technical Architect to work in an incredibly cutting-edge space - AI, Einstein, and Salesforce.com!

The Manager Technical Architect will potentially contribute to our Lead-To-Cash & Field Service portfolios. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!

Responsibilities:

  • Become a certified and recognized Salesforce expert
  • Collaborate with Project teams and recommend optimal solutions that will be within budget and time but do not compromise on quality
  • Be a technical expert to customers and recommend them with best-in-class solutions on the Salesforce platform
  • Help with internal code reviews and make sure the team adheres to Platform Best Practices
  • Help the team in pre-sales when required to scope complex solutions and come up with proposals
  • Mentor resources and help the team in building a wealth of documentation and content
  • Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education
  • Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure
  • Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues
  • The technical manager will provide guidance for all members of the team when it comes to designing, building, and implementing
  • You will have the opportunity to work closely with the projects and leadership team to lead and own the technical work streams for the projects you reassigned
  • The technical manager is the point person for any issues that arise within the team
  • You are responsible for making key decisions for technical issues related to the projects you lead
  • You are the communication source between clients and the leadership of the company
  • The technical manager must also perform management tasks for the team. These duties include conducting employee reviews, handling employee challenges, regular 1:1 and team checks with respect to Team’s Forecast, productivity, and utilization

 

Qualifications

  • 9+ years of working on Salesforce platform on the technical and managing side (programming, architecture, or on the Solution side)
  • Bachelor's degree in computer science, information systems, or other technology-related fields
  • Must have led and managed at least 2+ full implementations that include integrations with other applications like SAP, Oracle
  • Strong understanding of multi-tenant architecture, integration architecture and possess the ability to recommend solutions to customers with confidence
  • Strong communication skills and ability to speak about the platform in front of any executive team
  • Must possess the ability to design solutions impromptu, on the fly
  • Must have a solid understanding of CI/CD solutions
  • Salesforce Architect Certifications (Application and System Architect) is a plus
  • Experience working on other technology platforms like SAP, Oracle, MS Dynamics, etc
  • Solid understanding of PaaS & IaaS platforms like Heroku, AWS, Azure
  • Hands-on development skills on Apex, Lightning Components, and Asynchronous framework
  • Understand mobile platforms and considerations
  • Prior experience with 1 or more clouds such as FSL, CPQ, Billing, Subscription Management, DocuSign would be a plus
  • Must have Team management experience and should have at least managed 3-5 Salesforce developers directly

Leadership Qualities

  • Passionate about Customer Success
  • Always learning, approaches each interaction with an open mind, a great listener, and hands-on
  • Ability to move fast and drive business value and results
  • Passionate about Team management and helping grow your team members
  • Hands-on experience with project management tools and applications is a must
  • Demonstrable experience in influencing stakeholders, challenging status quo, bringing new ideas to fruition, and continuously improving processes
  • Ability to understand business and technical requirements, capture and summarize key points, and communicate them at levels appropriate to your audience
  • Take Initiative. You’re proactive in your approach and strive to bring new ideas to the company
  • Problem Solver. You have a passion for solving problems through tools and automation
  • You approach challenges with a sense of urgency and accountability and avoid being the bottleneck for others
    Technical. Prior technical experience that allows you to engage with technical stakeholders to translate business requirements into technical specifications
  • Collaborative. You thrive in a fast-paced team environment. You proactively collaborate with people across functions and levels. Ability to successfully collaborate with multiple geographically distributed technical functions

What’s it like to be a part of NeuraFlash?

  • Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
  • Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
  • Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
  • Collaboration: You have a voice here!  If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving.  Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
  • Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!

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