Vimeo is looking for a Manager of Customer Renewals to manage a team of Renewal professionals. In this role, you will be responsible for overseeing how Vimeo manages our Renewal Business in our EMEA & APAC regions with accounts in all customer segments. You will run forecast meetings, manage client escalations and work cross-departmentally on refining the customer renewal experience.
If you have a proven track record of exceeding retention goals, handling complex negotiations, and are a new leader or looking to get into management of a Renewal business, we’d love to hear from you.
What you’ll do:
- Leading a team responsible for revenue retention, day to day administration, and contractual commodity expansion for all customer in all segments in EMEA & APAC
- Manage renewal pipeline and forecast to senior management on a weekly basis
- Handle client escalations with a high level of customer-facing skills and customer success or sales expertise
- Hold 1-on-1 meetings with the team and develop career growth for each individual resource
- Maintain CRM data and renewal pipeline within Salesforce.com
- Create best practices that deliver an increase in productivity and retention results
- Communicate with internal stakeholders to improve overall retention
Skills and knowledge you possess:
- 3+ years of experience in Account Management, Customer Success or Business/Sales Development
- 1+ years of experience in people management
- Strong verbal and written communication, time management, organization and presentation skills
- Demonstrated strength as a collaborator and an ability thrive in fluid, fast-paced, dynamic, and scaling environments
- Sense of urgency and a believer in accountability. Motivated, drives for results, a self-starter
- Strong foundation in Account Management, Customer Success or Sales built through relevant training and practical experience
Bonus points for:
- Bachelor’s Degree
- Direct experience working for or with an Online Video Platform
- Advanced knowledge of Salesforce
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About Us:
Vimeo (NASDAQ: VMEO) is the world's most innovative video experience platform. We enable anyone to create high-quality video experiences to better connect and bring ideas to life. We proudly serve our community of millions of users – from creative storytellers to globally distributed teams at the world's largest companies – whose videos receive billions of views each month. Learn more at
www.vimeo.com.
Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.
