Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 2300 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do. Our major offices are in Sweden (HQ), Canada, Greece, India, Poland.
Location: Mumbai / Pune
Duties & Responsibilities
- Manager will look into day-on-day operational activities
- Support leads in their daily tasks and routines and need to Mentor develop team leads
- Discuss & set personal targets with each team lead, monitoring performance every day
- Prepare and review reports. Callout/highlight performance or behavior if any
- Perform skip-level meetings, regular dip checks
- Deepdive into processes with leads where automation or processes can improve or be applied
- Monitor processes and mishandlings from other departments and raise it whenever required
- Set deadlines and action plans to improve on any gaps within performance
Requirements
- 5+ years overall experience in a Team managing role, Backoffice or Secondline preferred
- Leadership skills - ability to engage and mentor a large team, should have managed team leaders in the existing role
- Refund knowledge on GDS(Amadeus, Sabre and Galileo), NDCs will be added advantage
- Analytical and data driven, have clear understanding of ADMs, productivity, clearance, Automation & Bots
- Have skills to manage basic operational metrics such as scheduling, Coverage, Shrinkage & Attritions
- Excellent communication skills
- Initiative skills (the ability to be resourceful and work independently - resilient, determined, and proactive)
