The Company
PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.
The Role
As a member of the Provider Success team, you will be responsible for managing our provider relationships. You will play a critical role in ensuring your providers understand PayZen’s value, identifying expansion opportunities, and ensuring customer satisfaction / retention. You have a deep understanding of the healthcare revenue cycle and empathy for the patient and provider experience. You take a consultative approach to relationship building and account management.
Responsibilities
- Oversee the successful implementation of PayZen’s suite of products
- Ensure exceptional value delivery and customer satisfaction bringing all of PayZen’s resources to bear
- Build and grow multi level relationships with enterprise-level customers
- Be accountable for expanding PayZen's footprint for your accounts
- Leverage often incomplete data to articulate PayZen’s value and identify opportunities to optimize
- Help inform new product features and enhancements by synthesizing and delivering provider feedback to the product team and to PayZen leadership
- Drive continuous improvements across all Provider Success activities
- Become a trusted advisor to our customers
- Listen and advocate for the customer inside PayZen
Qualifications
- 3-5 years of enterprise account management experience in healthcare
- Strong process management skills: Demonstrated ability coordinate multiple stakeholders at both the customer and the company
- Deep understanding of healthcare revenue cycle
- Excellent communication skills and ability to build trust and rapport with diverse stakeholders, from C-suite executives to frontline staff
- Strong analytical skills to drive decision-making and insights (experience with SQL a plus)
- Ability to create simple and powerful presentations that capture nuance and detail
- Ability to manage multiple projects, prioritize effectively, and deliver on time
- Experience working at both early-stage startups as well as larger companies, to demonstrate adaptability to different environments and the ability to thrive in both.
What we offer to the ideal candidate
- An opportunity to positively affect the lives of thousands of patients
- A flexible lifestyle that fits the modern work-life balance (PayZen fully supports remote work)
- A chance to join a high-growth company at an early stage
- Highly skilled co-workers with whom you can grow your skill set
- Be a part of a team that revolutionizes medical payments in ways never seen before
- The ability to impact company values and culture in a collaborative environment - we value all comments and suggestions
- Competitive pay, employer-paid healthcare, stock options
