Who we are
Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions. Transcarent eliminates the guesswork and empowers Members to make better decisions about their health and care.
Transcarent is aligned with those who pay for healthcare and takes accountability for results – offering at-risk pricing models and transparent impact reporting to ensure incentives support a measurably better experience, better health, and lower costs.
At Transcarent, you will be part of a world-class team, supported by top tier investors like 7wireVentures and General Catalyst, and founded by a mission-driven team committed to transforming the health and care experience for all. In May 2024, we closed our Series D with $126 million, propelling our total funding to $450 million and fueling accelerated AI capabilities and strategic growth opportunities.
We are looking for teammates to join us in building our company, culture, and Member experience who:
-
Put people first, and make decisions with the Member’s best interests in mind
-
Are active learners, constantly looking to improve and grow
-
Are driven by our mission to measurably improve health and care each day
-
Bring the energy needed to transform health and care, and move and adapt rapidly
-
Are laser focused on delivering results for Members, and proactively problem solving to get there
About this role
The Manager, Provider Relations acts as a player coach for implementation, coordination, and development of engagement strategies with key provider partners on behalf of Transcarent. This role will require developing strong relationships between Transcarent’s cross-functional teams and Provider Panel partners to facilitate responsiveness to meet member needs, communication to meet provider needs, and access to data to support enterprise sales and account management needs. The player portion of the role involves direct, hands-on task engagement that is critical to meeting the business needs and team goals. The coach part of the role involves direct management of a small team working on provider relations tasks.
What you’ll do
- Assume accountability for key provider relationships on behalf of the overall organization as needed, and managing a small team of provider relations executives and associates (about 6 people)
- Ensures the timely and effective communication internally and externally, as well as the resolution of open items related to providers
- Troubleshoot and resolve items escalated by direct reports related to providers and their day-to-day interactions with Transcarent
- Manage reports via Salesforce that ensure case closures and on budget performance as needed
- Support the strategies of the Senior Vice President of Provider Relations, including the flow down for department goals into individual goals
- Assist in resolving billing errors by Centers of Excellence (COE’s) and collaborate with Transcarent revenue cycle & payment operations to resolve any claims or payment roadblocks
- Manage relationship with facility administrators, physician practice leaders and key decision-makers within Provider Organizations as appropriate to meet Transcarent’s business needs.
- Act as a single point of contact to establish and manage ongoing meetings with Providers to discuss operational and business updates
- Lead the collection of information used to develop provider profiles that reflect all Transcarent COEs and contacts
- Lead implementation of newly contracted providers
- Support the communication of Transcarent initiatives, enterprise pipeline developments, and product updates to internal and external stakeholders
- Develop and maintains relationships with key partners both internally and externally
- Partner with providers to grow programs with a strong emphasis on providing the highest quality of care with a concierge approach to creating a first-class member experience
- Monitors the health of all relationships between Transcarent and all Provider Panel partners
What we are looking for
- Five (5) years in a role requiring relationship development resulting in solution management with healthcare providers
- Two or more (2+) experience managing a small team or acting as a player coach role
- Knowledge and experience managing value-based contracts and relationships
- Strong verbal and written communication skills
- Familiarity with reporting, case tracking, etc.. From tools such as Salesforce
- Strong presentation skills of clinical/financial data to drive key performance metrics
- Ability to develop and foster relationships with a variety of personalities at different organizational levels
- “Corner office” skills that can manage executive relationships
- Monitoring the health of all relationships between the organizations.
- Proficient in Microsoft Suite
- Bachelor’s Degree
-
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
-
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
-
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
-
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
-
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
-
Competitive medical, dental, and vision coverage
-
Competitive 401(k) Plan with a generous company match
-
Flexible Time Off/Paid Time Off, 12 paid holidays
-
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
-
Mental Health and Wellness benefits
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
