GroupM Nexus, Manager, Resource Management (Global Offshore)
Location: Gurugram
GroupM is the world's leading media investment company responsible for more than $60B in annual media investment through agencies Mindshare, Essence, MediaCom, Wavemaker and m/SIX. We are the #1 global buyer of all media, including being the biggest purchaser across Google, Meta, Amazon, TenCent and Alibaba.
GroupM Nexus is the recently formed Performance organization that unites GroupM’s existing addressable media activation capabilities (Search, Social, Programmatic, Commerce, Ad Ops and Analytics), including Xaxis, Finecast (addressable TV) and INCA (influencer marketing), under a single management and operating structure. Globally, GroupM Nexus employs more than 9,000 addressable media specialists, of which 15% are in Offshore Hubs in Mexico, Colombia, India and Poland.
Within GroupM Nexus, the Resource Management function (also referred to as People Planning) has become critical to ensuring that our biddable media specialists are matched and deployed onto client businesses in a rapid, efficient and flexible manner.
About the role
As Manager, Resource Management for GroupM Nexus APAC, you will support our offshore resourcing strategy in the APAC region. In this role, you will be responsible for understanding & prioritizing the needs of the APAC markets, then matching those to resources in the India Offshore Hub. You will also support the Nexus Global Team in reviewing FTE utilization and employee engagement.
Responsibilities
Strategic Partnership
- Establish trust and ways of working with market and APAC leadership, to create the best fit between talent and work, connecting career ambitions with operational efficiencies.
- Regularly engage discipline and market leadership on future-facing workforce planning exercises, aligning information related to progression, rotations and retention/employee relations with projected changes in staffing needs and team structures.
- Continuously check-in with market and offshore team leads as work progresses; ensuring the resource plan continues to satisfy market needs and to help resolve any obstacles that may arise along the way
- Negotiating resourcing difficulties through creative solutions and presenting alternatives
Talent Team Partnership
- Partnership with Talent Acquisition and HR to identify talent and skill gaps & prioritize open positions for APAC
- Support long-term planning of hiring Talent by providing staffing trends, analysing current and future utilization and future skills needs
- Provides business context and input for Learning and Effectiveness teams to develop training programs
- DE&I – ensure casted Talent represents a diverse set of backgrounds, skillsets and expertise
- Act as confidante and partner in sensitive talent issues, maintaining the strictest of confidentiality
- Work with the broader People team to identify and assess employee’s interests and development areas, offering opportunities to align client scopes to employee’s growth and mobility desires.
- Facilitate seamless internal rotations, keeping all stakeholders appropriately updated and managing risk
Data-driven Workforce Planning
- Work with team leads to continually assess account needs and develop a resource plan to ensure we continue to deliver best-in-class work and consistently meet deadlines set by our clients - leading to reallocation of resources where necessary
- Monitor group bandwidth and maximize utilization across clients and teams
- Drive staffing recommendations based on budgets, timelines and clear knowledge and understanding of skill sets across all departments/clients in the market
- Partner with Talent Acquisition team to continuously finetune their hiring cadence based on changing demand forecasts
Managing the Resource Management in Global Team
- Continuous improvement & best practise – supporting roll out of initiatives and identifying opportunities to enhance team performance
- Managing the 3-5 member Resource Management team globally, which will expand as the Nexus Global team continues to grow
Experience that you bring to this role:
- Minimum 4+ years previous experience in Talent Management/Resource Management/Commercial, Project Management, Operations or Biddable Media Activation
- Confidence and ability to challenge and influence stakeholders
- A strong work ethic; able to work under pressure and juggle multiple responsibilities to meet deadlines and deliver results.
- Exceptional diligence and attention to detail as well as resourcefulness and quick, practical thinking in a demanding environment
- Affinity for numbers, leveraging a data-driven, analytical approach to decision making
- Experience in change management (ideally)
- Dealing with stakeholders from APAC & EMEA region (mandatory)
