Manager, Patient Services Analytics

Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease.  A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario.

Summary of Job

The Manager, Patient Services Analytics will provide data and analytical support to Patient Services. The Manager will work across key Patient Services functions to deliver data and reporting to help guide business decisions and support the development and maintenance of operational reporting.

Essential Functions

• Support cross-functional team’s understanding of the Patient Journey behind the data to support understanding of nuances in access, initiation, and continuation.
• Prepare detailed reports and presentations summarizing findings, insights, and recommendations for key stakeholders.
• Ensure accuracy and reliability of data through rigorous quality assurance processes and validation techniques.
• Conduct ad hoc analyses and projects as required by senior management to address specific Patient Service leadership questions or challenges.
• Partner with external vendors to support and maintain data transmission and processing for channel data management.
• Support departmental performance evaluations through reporting of metrics and dashboard development.
• Ensure that all interactions and engagements are conducted with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with Company values

Job Requirements

Education

• Bachelor’s degree or equivalent experience required.

Experience        

• A minimum of 5 years of experience in Data Services and Analytics, preferably in the Pharmaceutical or Healthcare industries.
• Experience with Specialty Products and Rare Disease highly preferred.
• Proven experience in data mining, analysis, and reporting                       

Technical Skills

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience with data cleansing and data normalization.
• Experience with Database Management, queries, and SQL Server.
• Experience with Data Visualization tools.
• Experience with PowerBI, Salesforce.com, and Veeva preferred.
• Must be highly proficient with Microsoft applications (i.e., PowerPoint, Excel, Access).

Non-Technical Skills

• Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills, and a strong work ethic. Detail oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization

Travel

Requires up to 10% domestic and international travel

KKNA and all of its employees have an obligation to act in accordance with the law and with integrity in all our operations and interactions

It is the policy of Kyowa Kirin North America, Inc. to provide equal employment opportunity to all qualified persons without regard to race, religion, creed, color, pregnancy, sex, age, national origin, disability, genetic trait or predisposition, veteran status, marital status, sexual orientation or affection preference or citizenship status or any other category protected by law.

When you apply to a job on this site, the personal data contained in your application will be collected and stored by Kyowa Kirin, Inc. (“Controller”), which is located at 510 Carnegie Center, Suite 6, Princeton, NJ 08540 USA and can be contacted by emailing [email protected]. Controller’s data protection officer can be contacted at [email protected]. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of General Data Protection Regulation (EU) 2016/679 (“GDPR”) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. 

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. The transfer will be made using appropriate additional safeguards under the standard contractual clauses approved by regulators for transfers of personal data outside the European Union.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment.  Under the GDPR, if you are located in the European Union, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability, and to lodge a complaint with an EU supervisory authority. If you have any questions about our use of your data, you may contact us by email at [email protected].

Recruitment & Staffing Agencies

Kyowa Kirin does not accept agency resumes unless contacted directly by internal Kyowa Kirin Talent Acquisition. Please do not forward resumes to Kyowa Kirin employees or any other company location; Kyowa Kirin is not responsible for any fees related to unsolicited resumes.

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