Responsibilities of SAP Manager OTC/TM includes managing a team of SAP Order to Cash modules in S/4 HANA and SAP Transportation management solution. This position will be responsible for providing leadership, guidance, SME advice, and direction to business as well as functional and technical SME of Sales & Distribution, business network for logistics & global logistics team. Position will be responsible for managing governance and compliance of the SAP OTC/TM systems and related processes & routine maintenance. This role will require a strong collaboration with business & understanding of sales and transportation business processes for the ecommerce industry. The candidate will need to interface and manage key internal and external vendors in regards to interfaces, Application Managed Support (AMS), compliance/internal audit stakeholders and manage enhancement or change requests that fall within their purview. The ideal candidate will have a deep functional knowledge of OTC/TM as well as strong leadership and project management skills with a minimum 10+ years experience, preferably composed of Big 4 consulting employment background.
Knowledge/Skills/Abilities
Ability to lead implementation and support of SAP OTC/TM solutions within an S/4 environment tailored towards a global ecommerce business
Ability to partner with External vendors, IT and Business stakeholders on current and future initiatives
Ability to be influential & coordinate integration efforts with SAP RISE (ECS team), AMS teams as well as internal iHerb landops, prodops, IT security Dba, infra and cloud ops teams
Manage the configuration, APIs and customization of embedded T M, Business network for logistics (BN4L), Global Track and Trace (P.44) & SMC3 solutions
Deep technical knowledge and understanding of SAP S/4 OTC B2C/B2B process mapping not limited to tax, rebates, pricing, output determination, sales, RMA, inventory management, procurement, planning, WMS and Finance integration scenarios.
Experience configuring freight units/freight orders, inbound/outbound transportation, DSD route planning, transportation cockpit, T M optimization, Freight cost calculations/settlement, delivery, dock scheduling, global trade/exports, 3PL and shipment processing
Experience working with but not limited to; SAP S/4, CPI, ARIBA, IBP, FIORI, Cloud ALM, BRF+, CPGRC & BTP
Develop & oversee comprehensive project plans, including resource allocation, timelines & budget management of ERP projects, RAID log including OTC and T M implementations
Collaborate with SI partner during implementation and serve as a change agent/liaison between business and IT teams
Coordinate with cross-functional teams including, planning, global logistics, sales, marketing, and IT to ensure seamless project delivery
Serve as a trusted advisor to internal stakeholders, providing expert guidance, risk analysis and mitigation on best practices and innovative solutions for global ecommerce operations
Analyze and assess business processes, identifying opportunities for improvement and optimization in the context of global operations
Build and maintain strong relationships with System integrator (SI), LTL/FTL carriers, forwarding and custom agents as well as internal stakeholders such as senior management and business process owners
Facilitate meetings and presentations with stakeholders to discuss project updates and deliverables
Remove impediments and blockers which might potentially delay project completion for a given timeline
Ensure SOD compliances in system setup as per industry standards and trade regulations
Stay current with latest SAP updates and innovations, incorporating relevant advancements into project work
Strong customer services, written & verbal skills
Excellent troubleshooting skills & understanding of urgency of issues to help facilitate Operational continuity in regards to S4 RISE private cloud landscape
Education & Experience Necessary For Success
BS in Computer Science, Information Technology or a related field; Master’s degree is a plus
Hands on functional experience in S/4 HANA OTC and embedded Transportation management module
At least 5 years of management experience
Participation in all phases of at least 4 full-lifecycles of SAP OTC implementation
Understanding of SAP ASAP & Agile methodologies
Strong organization, change management & project management skills
SAP functional certifications AND/OR PMP certification preferred
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Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to [email protected]. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.
