Manager, Operations (Clinical Quality)

Role Description

Your north star: Build out and oversee our clinical quality operations as we rapidly scale our clinical team.

In this role, you will have the following responsibilities: 

• Develop clinical quality and performance scorecards across specialties: Work in close collaboration with clinical leaders to define core competencies that are important for clinicians to have to be successful at Pomelo, identify how we're assessing those competencies, and build out the process from the ground up for how quality assessments will be completed monthly by clinical leaders.  
• Develop QA dashboards: Create dashboards at both the individual and group level to identify areas of excellence as well as quality gaps. For quality gaps identified that are the result of training gaps, work closely with the Clinical Onboarding & Training team to get the appropriate trainings developed to close those gaps.
• Streamline quality processes: Collaborate with our product team to identify ways to scale our quality processes, including moving scorecards and dashboards out of excel and into a more scalable platform.
• Stand up quality review committee and escalation processes: Work closely with our Medical Director to stand up a quality review committee for adverse events, making sure we have strong escalation protocols in place, and updating/rolling out new protocols to continue to improve on quality and escalations.

Who you are

• 5+ years experience in care operations, business operations, or program management at a high-growth startup
• Exceptional project management and prioritization skills  
• Data-informed & results-oriented operator who moves fast
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians
• Passionate about maternal and child health

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $110,000 to $130,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

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