AYANA Hospitality is hiring a

Manager on Duty | AYANA Komodo

Badjo, Indonesia

AYANA Hospitality is seeking a dynamic and proactive Manager on Duty for our AYANA Komodo property. This role is crucial in ensuring seamless hotel operations and delivering exceptional service to our guests.

Key Responsibilities:

  • Manage daily operations and staff performance while ensuring staff compliance with hotel standards.
  • Conduct regular inspections of the property, ensuring cleanliness and adherence to safety protocols.
  • Assist in resolving guest complaints, ensuring complete satisfaction and timely follow-up.
  • Must be knowledgeable of groups in house, VIP's, and current banquet function information.
  • Prepare and distribute operational reports while keeping management informed about property status.
  • Coordinate with various departments to manage guest arrivals, departures, and special requests efficiently.
  • Maintain an understanding of hotel policies and procedures and ensure adherence among staff.
  • Oversee emergency preparedness activities and ensure team members are knowledgeable of safety protocols.
  • Foster a positive and cooperative working environment to enhance team morale and productivity.

Requirements

  • Minimum 2 years' experience in a similar role within a luxury hotel or resort environment.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to multitask effectively and remain calm under pressure.
  • Proficient in hotel management software (PMS) such as OPERA.
  • Strong knowledge of hotel operations and management best practices.
  • Fluency in English; additional languages are a plus.
  • Relevant qualifications in hospitality management or related fields are preferred.

Benefits

  • Positive Working
  • Great Environment
  • Supportive Team Work
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