WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
ABOUT THE ROLE
The Manager of National & Strategic Accounts is responsible for developing and executing sales strategies to grow and retain key national and strategic accounts. This role involves managing high-value client relationships, identifying new business opportunities within existing accounts, and driving revenue growth. The Manager will work collaboratively across departments to ensure exceptional service and successful implementation of solutions that meet agency needs and support company goals.
KEY RESPONSIBILITIES
- Account Management & Growth
- Serve as the primary point of contact for assigned national and strategic accounts.
- Build and maintain strong relationships with key stakeholders within Consortia and Agency organizations.
- Identify and pursue opportunities to grow existing accounts by expanding destinations sold.
- Lead the development and execution of account plans tailored to each Agencies specific needs and goals and level of expedition experience.
- Sales Execution & Revenue Generation
- Achieve or exceed quarterly and annual revenue targets for assigned accounts.
- Develop and present compelling proposals, demonstrating a deep understanding of client needs and company offerings.
- Collaborate with the Vice President and Director, National & Strategic Accountsand other internal teams to execute a cohesive sales strategy.
- Agency Satisfaction & Retention
- Ensure high client satisfaction by understanding Agency needs, solving problems proactively, and delivering exceptional service.
- Lead onboarding of new Strategic Accounts.
- Conduct regular business reviews with Agency Owners to communicate performance, identifyadditional needs, and to ensure long-term partnerships.
- Address and resolve any client issues in a timely and effective manner in support of the Field Sales Team.
- Market Intelligence & Strategy
- Monitor market trends and competitor activities to stay informed on industry developments.
- Contribute to the development of sales strategies by sharing Agency insights and market intelligence.
- Collaboration & Cross-functional Alignment
- Partner with internal teams, to ensure alignment on client goals.
- Coordinate with internal resources to address client needs and support Agency initiatives.
- Act as an advocate for clients within the organization, helping to prioritize and address key client requirements.
MINIMUM QUALIFICATIONS
- BA/BS degree or equivalent industry experience.
- 5+ years of sales experience, with a focus on national or strategic account management, preferably in the expedition or adventure space.
- Proven track record of meeting or exceeding sales goals.
- Strong relationship-building, negotiation, and communication skills.
- Ability to develop and implement account strategies that drive growth and client retention.
- Highly organized, self-motivated, and results oriented.
- Experienced with MS Office Suite, including PowerPoint, Excel, Word and Outlook.
- Ability to interact with all levels of staff.
- Strong skills in time management, handling multiple tasks, setting priorities, and meeting deadlines.
- The ability to work independently as well as with others in a team environment.
- Must be able to travel 50-75%, and work remotely (home-based position)
PREFERRED QUALIFICATIONS
- Experience with Salesforce and Seaware
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
COMMUNICATION SKILLS
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
