About the Role Attentive is looking for a highly motivated and experienced Manager for our Mid Market and SMB Account Management team. You will lead a team that drives customer growth, by owning the end-to-end sales cycle and adoption of our new products (Email, AI) for our SMB and Mid-Market customers. You will also play a critical role in coaching our Account Managers on developing processes, and analyzing metrics to drive key decision-making within our Account Management organization (working with your counterparts on Enterprise, Strategic, and the VP of AM). What You’ll Accomplish

Grow and inspire a high-performing Account Management team, providing coaching, guidance, and support to ensure the team meets or exceeds performance targets

Drive strategic revenue growth and development through the lens of new products within existing MM and SMB customers to align Attentive and customers’ strategies and goals

Collaborate with Sales and Client Strategy teams to ensure a cohesive customer experience, working to identify opportunities for upselling and cross-selling our solutions, renewals, as well as driving adoption and usage of our products

Identify, enable, & coach reps on core competencies of the role; work with Enablement to fill your teams’ knowledge gaps as they arise

Build and maintain a deep understanding of the competitive landscape, market trends, and customer needs to inform product and sales strategies

Partner with Product and Engineering to advocate for customer needs and drive product enhancements and improvements

Your Expertise

5+ years of experience in account management, customer success, or a related field, with a track record of delivering exceptional results in a B2B SAAS environment

Experience leading and managing a high-performing team, including setting performance targets, coaching, and developing talent

Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients

Strong analytical and problem-solving skills, with the ability to use data to inform decisions and drive outcomes

Excellent communication, interpersonal, negotiation, and leadership skills

Record of meeting or exceeding sales quotas

Entrepreneurial mindset and a willingness to take ownership and drive results in a fast-paced, rapidly evolving environment