Manager - Logistics & Operations

Glance - An InMobi Group Company    

Founded in 2019, Glance is a consumer technology company that operates disruptive digital platforms including Glance, Roposo, and Nostra. Glance’s ’smart lock screen’ inspires consumers to make the most of every moment by surfacing relevant experiences without the need for searching and downloading apps. Glance Lock Screen is currently available on over 400 million smartphones worldwide.  Roposo is a LIVE platform that is revolutionizing live experiences, through a unique, immersive, creator-led approach. Nostra is the largest gaming platform in India and Southeast Asia, offering gamers engaging ways to discover, play, watch, learn and compete.      
 
Headquartered in Singapore, Glance is an unconsolidated subsidiary of InMobi Group and is funded by Jio Platforms, Google, and Mithril Capital. For more information visit glance.com, nostra.gg, and roposo.com

  
What should you know about joining Glance?  

At Glance, we walk the talk – free yourself, dream big, and chase your passion! On joining, you’ll have opportunities to make an immediate impact on mission-critical projects, as you work with highly capable and ambitious peer groups.   

Be rewarded for your autonomy even as you collaborate. Ideate, innovate, and inspire by leveraging bleeding-edge tech to disrupt consumer experiences.   

While you work, we’ll take care of nourishing your body, mind, and soul. This includes daily meals, gym, trainings, tech tools, and regular unwind sessions. Also, feel free to bring your kids – even the furry ones – to the office! 

Key Responsibilities: Manager - Logistics & Operations

Process Improvement:

• Analyze logistics data to identify trends and recommend actionable improvements.
• Collaborate with the Logistics sourcing team to achieve cost savings and enhance efficiency.
• Develop systems to monitor breakages and ensure they remain within acceptable limits.

Logistics Issue Resolution:

• Manage and resolve logistics-related issues, Firstmile and Lastmile SLA, Escalations, ensuring timely resolution of claims and cost recovery.
• Implement strategies to prevent recurring logistics challenges.

LSP Relationship Management:

• Foster strong relationships with Logistics Service Providers (LSPs) to enhance service delivery.
• Collaborate with LSPs to proactively identify potential disruptions and develop alternative solutions.

Process Optimization:

• Identify and drive opportunities for process improvements and automation within the logistics framework.
• Oversee the end-to-end management of shipments and ensure seamless delivery operations.
• Coordinate with 3PL partners regarding performance, pricing, and onboarding new partners to enhance service quality.

Customer Focus:

• Maintain high levels of customer satisfaction by providing timely responses and effective solutions to logistics challenges.
• Ensure a safe and collaborative work environment, delegating tasks effectively within the team.

Dashboarding and Reporting:

• Extract, analyze, and publish daily reports on key performance indicators and deliverables to stakeholders.

Experience:

• 5 to 7 Years of Experience in Logistics Operation
• Any bachelor Degree holder
• MBA in Operation (Optional)