Manager, Landside Operations

Welcome to San Diego International Airport, where our core purpose is to create an exceptional experience for both our community and visitors from around the world. It extends beyond just flights; we embody the vibrant spirit of San Diego itself—sunny, welcoming, and full of life. We are committed to attracting, fostering, and empowering a team of talented individuals who can deliver our strategic goals:

• Advance Airport Development
• Transform the Customer Experience
• Optimize Ongoing Business
• Cultivate Our Culture

Here, you’ll find a workplace culture that thrives on diversity and is anchored in our collective mindsets: collaboration, empathy, inclusivity, thoughtful decision-making, active listening, and always believing the best in people. If you are ready to contribute to a team that values meaningful impact and enjoys the journey along the way, we invite you to apply today and help us connect our community to the world.

Why You'll Love Working at SAN:

• Location:  The new Airport Authority Administration building, located on the San Diego International Airport campus and near the waterfront, providing stunning views of our runway, San Diego Bay, the Pacific Ocean, and the city skyline.
• Salary: The hiring salary for the Manager, Landside Operations is starting at $112,860. The full pay range for the Manager, Landside Operations is $92,889 to $157,911.
• Hybrid Work Schedule: We offer a flexible hybrid schedule, allowing remote work based on business needs and department priorities.
• Benefits: You will enjoy 14 paid holidays, 18 – 33 days of vacation (PTO), annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!
• Wellness: Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.
• Application Deadline: October 23, 2024. Applications will be reviewed after the closing date.

About the Job:

The Ground Transportation Department is expanding our team with (2) dynamic Manager, Landside Operations as we approach enhancement of our operations in preparation for the growth and transformation accompanying the New T1 terminal. Comprehensive knowledge of Ground Transportation is essential for both opportunities, with specialization in both Traffic Enforcement and Traffic Operations.  

As Manager, Landside Operations you will play a pivotal role in overseeing key aspects of ground transportation, ensuring smooth and efficient operations across all activities. You will lead teams in developing and implementing traffic strategies, ensuring regulatory compliance, leverage technology to improve processes, and support various projects through planning, performance measurement, analysis, and problem-solving. Working closely with internal and external stakeholders, you will be responsible for promoting safety, compliance, and an exceptional experience for all travelers at SAN.

What You’ll Do:

Traffic Enforcement:

• Lead Traffic Enforcement & Compliance: Oversee teams to maintain safe curbside and roadway operations, adhering to airport policies and codes.
• Monitor & Coordinate Traffic Flow: Real-time monitoring to reduce congestion and ensure passenger and vehicle safety.
• Collaborate on Security: Work with law enforcement and airport security to ensure a secure and efficient curbside environment.
• Ensure Regulatory Compliance: Adhere to federal, state, and local regulations, including ADA and safety standards.
• Manage & Train Staff: Supervise traffic enforcement and compliance teams, providing training and guidance.
• Manage Budget & Reporting: Prepare financial forecasts and maintain operations within budget, ensuring high service levels.
• Policy Development: Create and uphold policies for curbside management, traffic enforcement, and parking operations.

Traffic Operations:

• Oversee Traffic Operations Services: Be primary contact and manage daily services including taxis, rideshare, shuttles, charter buses, and other transport providers.
• Collaborate with Transportation Providers: Ensure quality service and compliance with contracts and regulations.
• Improve Efficiency & Traveler Experience: Develop strategies, upgrade technology, and enhance processes for better service.
• Lead Traffic Management Projects: Oversee infrastructure development to improve transportation flow and service quality.
• Manage Budget & Reporting: Prepare financial forecasts and maintain operations within budget, ensuring high service levels.
• Policy Development & Maintenance: Establish and update policies for all ground transportation operations.

The Skills You Need:

1. Leadership & Influencing: Motivates and develops others, sets clear expectations, and gains support for ideas and solutions.
2. Project Management: Accurately assesses project scopes, budget, and timeline, ensures timely completion, and resolves coordination issues.
3. Change Management: Translates business goals into action, analyzes problems, and adapts to change while addressing stakeholder concerns.
4. Problem-Solving & Agility: Reviews situations to generate solutions and adapts quickly to evolving challenges and obstacles.
5. Relationship Management: Builds trust through consistency, accountability, and effective communication, coaching others toward meaningful solutions.
6. Influence: Clearly communicates ideas and rationale, demonstrates flexibility, and uses diplomacy in complex and diverse situations.
7. Leveraging Technology: Utilizes tools and systems effectively to improve processes and generate information.

Requirements

The Experience You Need to Have**:

• Six years of ground transportation, traffic or landside operations, traffic operations, transportation, commercial transportation management, code compliance, logistics or parking operations management experience, of which, at least two years were in a supervisory or management capacity and/or an equivalent combination of training and experience.
• Bachelor’s Degree in Public or Business Administration, Aviation or Airport management, Transportation, Logistics, Project Management, or a related field.

Licenses, Certificates, and Special Requirements :

• Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
• Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.

Preferred Licenses; Certificates; Special Requirements:

• American Association of Airport Executives (AAAE) Certified Member (CM), Certified Administrator of Public Parking (CAPP), Certified Parking Professional (CPP), Traffic Control Supervisor (TCS), or Project Management Professional (PMP) designation.

**Lacking some of the skills or experiences we've listed? No worries! Here at the San Diego International Airport, we're on a mission to cultivate a workforce as dynamic and diverse as the community we serve. While certain roles may require specific qualifications, we understand that talent comes in many forms. Some of our positions may not require specific degrees, and we're always open to individuals who bring a willingness to learn and a commitment to excellence. If you think this could be you, we encourage you to apply, and even if this position isn't the right role for you, we will add you to our database to consider for other opportunities in the future that align with your unique knowledge and skills. There's a chance we have the perfect spot for you to land!

EEO Statement

It is the policy of the San Diego County Regional Airport Authority to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, SDCRAA will provide reasonable accommodations for qualified individuals with disabilities.

Physical & Mental Demands

Persons with disabilities may be able to perform the essential duties of this class with reasonable accommodation. Reasonable accommodation will be evaluated on an individual basis and depends, in part, on the specific requirements for the job, the limitations related to disability and the ability of the hiring department to accommodate the limitation. If you need any form of accommodation during the recruitment process, please inform the Talent Acquisition Partner (Recruiter).

Under California Government Code Sections 3100 - 3109, public employees are designated disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as they may be assigned to them by their employer or law.