Manager, International Renewals

Ready to become a Wriker?

As the leader of International Renewals at Wrike, you’ll be at the helm of driving customer retention and fortifying revenue streams across the region. Your mission is clear: lead your team to exceed gross retention targets, uncover expansion opportunities within our client base, and streamline the renewal process. Collaborating closely with Sales and Customer Success, you'll align renewal strategies with broader business goals to ensure Wrike continues to achieve exceptional retention rates. This role is for those with a fervor for customer success, a talent for leadership, and the vision to instigate impactful change in a dynamic setting. Be the catalyst in our quest for enduring customer relationships and strategic growth. Your leadership journey starts here.

More about Your team

Your team will be one of the two Renewals teams at Wrike, as we are split into International (EMEA/APAC/Japan) and North America. You will be tasked with leading the International team, closely working with the General Manager & VP of the International group. You will have 5 direct reports, adept at navigating complex renewal negotiations. Together with your team, you'll work closely with departments across Wrike, including Sales and Customer Success, to align on goals, share insights, and collaborate on innovative retention strategies.

How do we work?

• Team members work hybrid from Prague
• Our Tech Stack: Salesforce, Wrike, Salesloft, DocuSign
• Conversations with customers over email, phone, and Zoom
  
  

How You’ll make an impact 

• Direct your team in lockstep with the company strategy, mentoring your team in advanced negotiation tactics and fostering a culture of continuous improvement and professional growth.
• Lead the charge in enhancing and refining renewal strategies, ensuring every customer interaction maximizes retention and revenue opportunities.
  Drive collaboration across departments, working hand in hand with Sales and Customer Success to develop and implement cohesive strategies that resonate with client needs and Wrike's vision.
• Champion innovative retention initiatives, leveraging data analytics and customer feedback to refine and optimize the renewal process continually.
• Cultivate a deep understanding of customer lifecycle dynamics, employing this insight to preemptively address challenges and capitalize on renewal opportunities.
• Influence and contribute to global renewal strategies, ensuring the team's successes are integrated into the broader Wrike narrative and objectives.
• Hit your numbers, help your team grow, collaborate a ton, don’t forget to adapt to the changing world.
  
  

You will achieve your best if you have 

• An 8+ year track record of leading high-performing teams towards the successful achievement of challenging renewal targets and customer satisfaction goals.
• Proficient understanding and experience with CRM, preferably Salesforce.
• Strong communication and negotiation skills, with the ability to engage and influence both internal stakeholders and external clients effectively.
• A strategic mindset with a knack for identifying growth opportunities and optimizing renewal processes to enhance customer retention and revenue stability.
• A commitment to fostering a collaborative and innovative team culture, encouraging continuous learning, and professional development among team members.
• Experience in working in a dynamic, fast-paced environment, adapting quickly to changing priorities and thriving in a remote or distributed team setting.
• A passion for customer success, with a deep understanding of customer lifecycle management and the factors that influence customer renewal decisions.
  
  

You will stand out with

• Demonstrated success in leading renewal teams within a SaaS or technology-focused environment, with a proven track record of exceeding renewal and retention targets.
• Advanced skills in data analysis and customer insights, utilizing metrics and KPIs to drive decision-making and strategy refinement.
• Strong leadership qualities, with a history of mentoring and developing teams to reach their full potential and deliver outstanding results.
• Innovative thinking and a proactive approach to problem-solving, continuously seeking out new methods to enhance customer loyalty and team performance.
• Outstanding interpersonal and communication skills, capable of building and maintaining strong relationships with a diverse range of stakeholders, both internal and external.

Perks of working with Wrike

• 25 days of holidays
• Cafeteria bonuses (Benefit plus)
• Meal vouchers (220 CZK/working day)
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• „Lítačka“ transportation annual coupon reimbursement
• Multisport card
• Parental leave
  
  

Your recruitment buddy will be Aziza Talhi, Senior Recruiter.

#LI-AT1