Manager, Internal Communications

About Understood

Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive. 

Having a shared commitment to our values is a key factor in any hire we make. We have five core values: 

1. Continuously learn.
2. Act with intention.
3. Champion difference.
4. Inspire change.
5. Grow together. 

Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential. 

To learn more about Understood, please visit www.understood.org.

Who you are 

To advance Understood’s mission and further our impact, we are hiring a Manager of Internal Communications, who will report to the Director of Internal Communications.

The ambitious communicator who takes on this role will be responsible for sharing our story with employees. This rising leader will be laser-focused on ensuring every Understood employee understands the organization’s priorities and can see how their work contributes to empowering the 70M people in the U.S. who have thinking and learning differences.

You’re a communications professional with an entrepreneurial spirit. You blend strategic thinking and operational excellence by never settling for the status quo. You find personal fulfillment from designing and executing a plan, seeing the results of your work, and after reflection, refining the approach to make an even more significant impact. 

This is a hybrid role that requires a minimum of three (3) days a week in our NYC office.

What you’ll do

• Own employee communications channel strategy and content development, ensuring employees receive the right information at the right time.
• Develop and regularly update messaging architecture to ensure consistency and clarity in communicating our mission, strategy, and success in achieving them.
• Maintain and share the organization’s employee-communications calendar.
• Work with the Content Team to create compelling materials to support internal communications. This includes presentations, social posts, videos, graphics, long- and short-form articles, social media posts, and events.  
• Work cross-functionally to produce employee-facing events that grow commitment to the mission and clarity around our strategic approach.
• Establish capabilities to measure the impact of communications; providing leaders with insights, implications, and recommendations for continually strengthening employee engagement. 

Must-haves 

• Minimum 2-3 years of professional experience with a focus on internal communications. 
• Confidence in building communications strategies and gaining buy-in from leaders.
• Excellent written, verbal, and presentation skills.
• Experience developing creative concepts and working with content design and development partners (graphic design, video, and podcast) to bring them to life. 
• Demonstrated ability to create compelling presentations. 
• Successful history of leading the development and execution of employee events; from offsites and workshops to town halls and program launches.
• A proven track record of working across matrixed teams to drive projects to completion. 
• Familiarity with optimizing tech platforms used in publishing and distributing employee communications. 
• Ability to apply new technology to enhance processes and deliver better work products.
• A commitment to embodying and being a steward of our organization’s culture of diversity, equity, inclusion, and belonging.

Nice-to-haves

• Familiarity with publishing platforms such as Confluence and SharePoint.

The base salary range for this role is a minimum of $85,000-$100,000 maximum, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings.

Understood.org does not sponsor applicants for work visas or legal permanent residence, including providing assistance with STEM OPT extensions.

Commitment to diversity, equity, and inclusion

Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization and want to engage all those who can contribute to supporting this work.

Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics.

For additional information on learning and thinking differences, including ADD/ADHD, dyslexia, dyscalculia, dysgraphia, dyspraxia, executive function challenges, nonverbal learning disabilities, processing issues, and more, please visit www.understood.org.

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