The Infrastructure Engineering Manager provides technical leadership to a team of Systems and Network Engineers and is also a strong technical contributor to the team. The team supports and maintains infrastructure hardware, software, and critical systems with a focus on security, availability, and scalability. The ideal candidate to lead the team possesses strong systems/network triage and troubleshooting skills as well as a successful track record for communicating and working effectively within a team and with other groups.
What your impact will look like here
- Lead a team of up to 8 Systems and Network Engineers; define and manage individual and team goals and assess individual performance
- Assist technical Product Owners in managing the team's work, prioritizing, removing blockages and improving the team's overall efficiency
- Coordinate closely with Cloud leadership and Technical Product owner(s) to define roadmap requirements, estimate work, and track progress
- Help team members solve complex/urgent problems and develop overall infrastructure architecture
- Provide technical insight to executive decision makers regarding infrastructure capacity, security, availability and performance
- Follow infrastructure team processes and actively seek to improve them, especially as it relates to implementing automation of repeatable tasks
- Identify and fix problem areas in the existing infrastructure enterprise-wide
- Ensure that the team executes quality changes; perform code and change request reviews as needed
- Participate in an on-call rotation as a manager escalation point
- Support incident management with infrastructure resources and coordinate escalations with third-party infrastructure vendors
- Ensure that all infrastructure resources and assets are logged and monitored along with appropriate actions for events
- Balance short term needs with enterprise security, availability and financial goals
You will love this job if you have
- You have 5+ years of relevant experience in infrastructure administration and engineering
- You have 5+ years of experience leading a team of technical engineers
- You understand security frameworks such as ISO 27001, NIST 800-53 and/or FedRAMP
- You have worked in a large enterprise environment, providing systems and/or network support
- You are passionate about technology and keep abreast of technical developments in your field
- You have a successful track record in building relationships with cross functional teams to drive results and remove roadblocks
- You are a clear and consistent communicator with demonstrated leadership skills
- You adapt quickly to a changing environment
- Specific Infrastructure Experience:
- The ideal candidate has experience with several of following infrastructure technologies (bonus if your experience matches the specific products at Granicus in parenthesis):
- Virtualization and cloud computing (AWS, Azure. VMware)
- Network switches (Cisco)
- Load balancers (F5)
- Firewalls (Palo Alto)
- Asset monitoring tools (Firemon, LogicMonitor, Elastic)
- IDS/IPS (Palo Alto)
- DNS and IP Management (Infoblox)
- Server hardware (Cisco UCS)
- Network Storage systems (NetApp)
- Linux OS (Red Hat, Amazon Linux, Ubuntu)
- Windows Server OS
- SEIM tools (LogRhythm, Elastic)
- Container systems (Docker, Kubernetes, EKS)
- Security scanning tools (Nessus)
