Job title:
MIT (Manager in Training)
Department:
Warehouse, Vancouver
Terms of employment:
Salary, Full-Time
Reports to:
Room Manager
Compensation:
Starting: $63,040
Location:
Vancouver, BC
Application deadline:
Friday November 22, 2024
*Eligibility: Priority given to impacted Vancouver Staff who are currently holding the MIT title or Room Manager and have held the title in the past 5 years with a minimum of 3 years of experience
The Role: Manager-in-Training (MIT) Warehouse
Availability: Full-time with an ability to work mornings, afternoons, and occasional overtime, holidays and weekends.
As a Manager-in-Training, you bring Lush’s Leadership Practices into all elements of your business: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose.
What you do (Responsibilities):
Unique Customer Experience:
- Be proactive communicating to customer service, supply chain operations and buying as it pertains to product launches, quality issues, production delays, fulfillment, raw materials and sundries
- Support the development of processes and communicate with forecasting support person on any concerns regarding sales, safety stocks and life cycles of new and existing products
Unique Staff Journey:
- Ensure best practices, quality standards, compliance requirements, and health and safety procedures are adhered to and address any areas of concern when they arise
- Create, review, and sign-offs of SOPs as needed
- Develop warehouse performance benchmarks to help drive operational and strategic decisions
- Conduct root cause analysis and develop corrective actions to impact operational results positively
- Perform regular 1:1s with Warehouse Associates. Complete and ensure documentation of pre-shift checklists
- Oversee health and safety initiatives, claims management, and the return to work process
Unique Staff Journey continued:
- Report and document workplace H&S incidents to management, utilizing MyCority to submit hazard reports and near-misses
- Guarantee orders dispatch according to customer standards
- Ensure Goods-in material are received and provided to Manu within established SLA’s
- Ensure all 3PL TO’s are shipped out to vendor within established SLA’s
- Supports new or returning staff as required with onboarding, demonstrations of daily duties and responsibilities while ensuring safety and SOP guidelines are being followed.
- Provide direction, support, feedback, development and performance management to all warehouse staff
- Support the Manager to implement talent programs and ensure all roles are filled and development plans are executed
- Find solutions to staff conflict, provide feedback, coaching, and set expectations
- Assist in management of health and safety initiatives, claims management, and return-to-work
- Develop and promote a positive working culture that supports the Company’s philosophy of inclusion and is based on open and honest dialogue and involvement of all Team Members that values their input and engagement in improving performance.
Operational Excellence:
- Assist in planning, implementation, execution and tracking of all short and long term projects
- Support 4-month planning project creation, presentation and implementations within the room
- Help to oversee KPIs and have a clear understanding of production capabilities while taking volume and space into consideration through capacity modeling
- Oversee room reports and ensure they are completed
- Support the implementation of Good Manufacturing Practices (GMP) policies as needed and prepare and monitor all required documentation
- Proactively shifts expertise to support all roles within the site, including covering absenteeism and production increase requirements as needed
- Knowledgeable of all costs and revenue generated through the room
Who you are (Qualifications):
Required:
- Proficiency as a Team Leader and Floor Supervisor, as well as have experience in production planning, inventory control or equivalent external manufacturing and/or supply chain operations management experience
- Minimum of 3 years’ progressive leadership and people management experience
- Demonstrated leadership in safety, and ownership of quality
- Accustomed to working in a highly seasonal, high-pressure production environment
- Excellent problem-solving and communication skills
- Able to train, coach and provide feedback for staff performance development
- Demonstrated success achieving KPIs
- Reliable, consistent attendance, punctual and dependable
Preferred:
- Cross-functional manufacturing and/or supply chain operations experience
- Understanding of all processes and legislation required to ensure safe working practices
- Advance level understanding of ERP, production planning processes and software programs
Thriving with a diverse company culture, celebrating the uniqueness of our staff and committed to inclusion, we are proud to be an equal opportunity employer.
Only select applicants will be contacted for an interview based on the eligibility requirements and their qualifications. The above information on this description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At LUSH, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. Our business practices strive to leverage the gift that diversity brings. Lush is committed to providing accessible employment practices. Requests for accommodation can be made at any stage of the recruitment process. Applicants are asked to please make their needs/requirements known. LUSH North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, colour, gender identity or expression, sexual orientation, ancestry, differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial jurisdiction.
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Lush Cosmetics North America respectfully recognizes that our business operates on Indigenous territory across Turtle Island. As a business headquartered in Canada, our largest facilities are located on the unceded territories of the Musqueam, Squamish and Tsleil-Waututh, as well as here on the lands of the Mississaugas of the Credit, Anishnabeg, Chippewa, Haudenosaunee and Wendat, and now home to many diverse First Nations, Inuit and Métis peoples.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92. We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
