Manager, Implementation Engineering

Who we are: 

Panaseer is a unique business that is changing the face of enterprise security. 

As a scale-up at the intersection of data science and big data technology, our Continuous Controls Monitoring platform (CCM) pioneered a new market category in the rapidly growing security sector. CCM enables global organizations to better protect themselves from cyber-attacks by ensuring their cybersecurity defenses are fully deployed and working effectively at all times.  

Panaseer has grown rapidly over the past decade and won numerous industry awards, most recently being recognized by the World Economic Forum as a 2023 Technology Pioneer helping to solve the world's most pressing issues. We are also included in three 2023 Gartner Hype Cycles Reports for Security Operations, Cyber Risk Management, and Workload and Network Security.  

The company's continued growth is built on our shared values, which shape how we treat one another and the decisions we make. We want everyone at Panaseer to feel empowered to be authentically themselves, engage their curiosity and work together to create something truly unique. 

Role and Responsibilities: 

Delighting new and existing customers through the efficient implementation of Panaseer modules and features. 

• Champion the Panaseer product to educate and guide our customers within the scope of work for each module 

• Manage and drive efficient, consistent module delivery 

• Increase profitability through optimised, predictable, scalable module implementation 

• Enable and inform Panaseer to pursue constant product improvement, inspired by the voice of the customer 

You will be managing some members that are based in the US and therefore some flexibility on working hours may be required to support multiple time zones.

Requirements

Who you are: 

You will have experience with: 

• Managing a team of Implementation Engineers (or similar); providing coaching and mentoring to grow your team members professionally 

• Building engaging partnerships with customers at all development stages; implementation, onboarding and adoption  

• Problem solving to identify root causes and lead on fixes to technical issues 

• Working with technologies such as Hadoop, Snowflake, AWS, Git, NiFi and Unix / Linux environments 

• Rolling out improvements to drive more optimal delivery 

Desirable skills: 

• 2-3 years' experience in building, managing and leading teams 

• 8+ years of experience in customer delivery, technical delivery or software development 

• Strong SQL and data analysis experience 

• Ability to lead, own and prioritise tasks effectively 

• Strong customer facing and relationship building/collaboration skills 

Benefits

At Panaseer, we strive to enable the best environment and atmosphere: 

• An annual leave allowance of 25 days per year 
• Competitive salaries including equity options  
• Company pension scheme / 401k 
• AXA Health Insurance for you and your family
• Life and income protection insurance 
• We are currently offering a productivity allowance to support remote working (£80 per month tax free)
• Access to benefits market and employee discounts (Bike to Work Scheme, Workplace Nursery Scheme)
• In-house online wellbeing coaching support  

Diversity  

Panaseer is an equal employer, committed to encouraging diversity and eliminating discrimination in both its role as an employer and as a provider of services. Our aim is that our staff are truly representative of all sections of society and work in an environment where everyone is respected and able to perform to the best of their ability. Our policy is to provide equality and fairness for all in our employment and in our provision of services and not to discriminate, or favour, on the grounds of race, colour, religion, gender identity, sex, sexual orientation, pregnancy, nationality or national origin, ancestry, citizenship, age, neurodiversity, marital status, parental status, disability, medical condition, physical appearance or socio-economic status.  

Accessibility - If you require assistance in applying for open positions please contact [email protected].