SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.
What we’re looking for
The Manager of Customer Success will take on a leadership role in empowering our customers to fully leverage the value of our platform. As a strategic coach and leader, you will oversee a team of Customer Success Managers, fostering meaningful relationships that drive customer retention, growth, and satisfaction. Your efforts will help guide customers through seamless adoption, proactively minimize churn risk, and identify expansion opportunities. You’ll collaborate with top professionals across departments, leading key customer success initiatives to deliver measurable results and maximize the long-term success of our diverse customer base.
What you’ll be working on
We’d love to hear from people with
This opportunity is hybrid and requires you to work from the SurveyMonkey office in Heredia 3 days per week.
Please apply using an English version of your resume/CV.
#LI-Hybrid
Why SurveyMonkey? We’re glad you asked
SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback and our core values into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, learning and development opportunities like Curiosity Week, and our C.H.O.I.C.E Fund.
Our commitment to an inclusive workplace
SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.
