Manager I, Professional Services - Technical

Responsibilities:

• Lead and oversee a team of Data Solutions Engineers throughout their career journey, including recruitment, coaching, mentoring, and performance management. 
• Develop solutions using programming skills primarily around complex SQL queries and database schema investigation
• Identify, debug and resolve errors, provide support, and develop procedures to navigate complex system overlaps.
• Have a deep understanding of the entire application lifecycle, web services and related databases
• To proactively drive quality through code reviews, best practice enforcement and coaching
• The job is a mix of managing a team and implementation development.
• Identify early signs of project and customer risks, develop suitable risk response strategies, and visit customer sites to maintain relationships and project progress.
• Conduct portfolio forecasting, monitor budget health and project delivery, collaborate with leadership to ensure team skills meet business needs, and analyze trends impacting project efficiency. 
• Schedule projects, plan resources, manage impacts on staffing, utilize metrics, and report effectively. 
• Work with customers during all phases of a project from pre-sales to post go-live support.
• Ability to obtain a solid understanding of product requirements and customer problems.
• Maintain a utilization target on each project, for yourself as well as your team, to help ensure a successful and consistent project deployment.
• Assist clients with developing and executing testing plans and procedures.
• Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.

Requirements:

• 5+ years of hands-on experience in writing complex, highly-optimized SQL queries across large data sets
• Bachelor's degree or commensurate experience demonstrating the ability to perform the above responsibilities
•  Prior experience in a people management role
• 2+ years experience with Integrations and ETL
• Adeptness at writing actionable bug reports using software such as Confluence and Jira
• Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
• Provide technical leadership for the team
• Excellent written and oral communication skills with a demonstrated ability to work with cross-functional teams.
• Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
• Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
• Teamwork-oriented with a strong focus on customer satisfaction and business development.

Preferred Experience:

• 3+ years of experience working in professional services
• API development experience
• Experience with Agile & Scrum methodologies
• Ability to learn domain, products, and project delivery effectively.
• Ability to articulate process logic and architecture including building and delivering functional presentations.
• Strong ability to understand and conceptualize product suite processes and procedures.
• Capacity to adapt to evolving products and address customer needs strategically. 
• Strong track record of motivating self and teams toward excellence.
• Demonstrated ability to balance profitability with customer-service mindset.
• Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.