Manager, Hardware Lab

Who We Are

Electric is on a mission to simplify IT for small businesses everywhere. In the US alone, 99% of companies are small businesses, and we have a huge opportunity to impact how they run by providing a solution that makes managing IT easy (even if you’re not an IT expert)! We do that for almost 1,000 small businesses and over 55,000 users with IT Management Software that makes technical things like device management, application provisioning, cybersecurity policies, employee onboarding, and compliance reporting easy to manage and improve.

Our employees are our most valuable asset. We have a people-first culture that prioritizes inclusion, support, growth, and development. You're not just an employee here; you're an important part of our community and of our mission to simplify IT.

If you want to bring your skills to a highly collaborative team and are passionate about pairing the creative with the analytical, have a flair for testing and experimentation, embody grit, determination, and curiosity, and want to be part of bringing Electric to small businesses across the U.S., read on. 

Overview 

Electric is seeking a Manager, Hardware Lab to oversee and optimize our Hardware Lab operations in our Denton, Texas office. Reporting to the VP,  Service Operations, you will lead the Hardware Lab team and act as the primary escalation point for planning, implementing, and managing vendor relationships within supply chain functions. Your key focus will be to ensure these functions are streamlined and efficient to support our business efforts, and customer success. This role thrives on collaboration and will require you to work closely cross-functionally to achieve the best outcomes for our customers.

What you’ll do

• Lead and mentor a team of logistics and tech professionals, fostering a collaborative and high-performance work environment. 
• Provide guidance and support to team members, encouraging their professional growth and development
• Manage team KPIs to meet internal and external stakeholder expectations
• Implement tools and processes to improve turnaround time and customer success
• Solution development and design of warehouse growth and expansion projects, including the development of existing facilities, and modeling of on-site processes
• Implement best practices and continuous improvement initiatives to drive operational excellence. Create training and documentation for hardware processes to level up knowledge across the org.
• Handle day-to-day shipping procurement, inventory, and receiving, overseeing more than 300 packages daily
• Oversee vendor relationships within the supply chain, collaborating closely with vendors to meet customer needs and resolve any issues that may arise. 
• Conduct performance evaluations and growth planning for employees
• Work with VP, Service Operations  on weekly reporting activities and team planning
• Support team, as an escalation point, with vendor management activities 

Who you are

• Able to be onsite in the Denton office 5 days a week
• Able to travel offsite to customer locations
• 3-5  years of warehouse and logistics experience, management experience preferred
• People leader first, with stringent time management requirements to ensure capacity – and an empathetic approach to de-escalating internal conflicts.
• Understanding of worldwide courier vendors and ability to engage in continual process improvement initiatives.
• Experience in warehouse and inventory efficiency initiatives to maximize utilization of available space.
• Knowledge of inventory management strategies, and control measures to minimize excess stock and prevent shortages. 
• Experience with Inventory Management software to prepare and maintain records and reports of inventories, price lists, shortages, shipments, and expenditures.
• Experience maintaining established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Proficient in standard office software tools (office 365 / Google Workspace)
• Experience in JIRA/JSM or other ticketing software a plus but not required
• Familiarity with device management tool sets a plus but not required

Physical Requirements
This is a physical role that requires the ability to lift boxes, equipment, or inventory items, weighing up to 25 pounds. You must be comfortable with a mix of both computer and physical work and have the ability to stand or walk for extended periods, especially when physically handling IT equipment.

Excited about the opportunity, but worried you don’t meet all the requirements? We recognize that people are less likely to apply to jobs where they don’t meet every single qualification. Imposter syndrome can get in the way of meeting spectacular candidates. We encourage you to apply anyway, and give us both the chance to find out if you’re the right candidate for this or other roles! 

Read about working at Electric here and meet our leadership team! 

We offer a range of benefits that include: 

• Flexible and generous PTO 
• Mental Wellness Days 
• Volunteer Days
• Medical, Vision, Dental, and Orthadontia Coverage
• 401k 
• ESOP (Employee Stock Option Program)
• Kindbody Membership for Family Planning
• Pre-taxed Commuter Benefits 
• Generous Parental Leave
• Paid medical, family, and military leave
• Short and Long Term Disability 
• Employee Assistance Programs 
• Life Insurance funded by Electric
• Training and career growth 
• Awesome team building events! 

Where?

We are headquartered in NYC, with an office in Denton, TX and remote locations across 24 states. Our largest markets outside of the Tri-State area and Dallas-Fort Worth area are San Diego, Denver, Raleigh. We embrace a hybrid culture and offer opportunities throughout the year for folks to get together in regional markets or at HQ.  With a widely distributed team, we are used to working remotely across different time zones. 

See below to see if you are eligible to work within the 23 states we hire in: Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, New Jersey, New York, North Carolina, Oklahoma, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin. 

Standard Working Hours: 9:00AM -6:00PM

We are an equal opportunity employer. 

We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users. 

We are committed to creating a diverse and inclusive work environment. Electric does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status or any other protected status under the law.

Accommodations

Electric is committed to providing access, equal opportunities, and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation as part of the recruitment process, please contact: [email protected].