This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
5+ years of relevant work experience and a Bachelors degree, OR 8+ years of relevant work experience
Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Bachelor's degree in IT, CS or related field
Bachelor’s Degree or an Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD), or equivalent industry experience
6 - 10 Years Working Experience in IT Operations and Project Delivery
A keen interest to learn new skills and technology through online resource.
Ability to assess and analyze technical situations and provide viable alternatives.
Ability to effectively perform problem isolation and resolution of critical systems in order to have the least amount of impact and downtime.
Broad knowledge of server and network infrastructure and application support to assess internal and external impact. Must possess an in-depth understanding of ITSM project and process management.
Excellent analytical problem-solving skills and the ability to drive multiple teams to achieve results.
Experience with high availability, high volume, critical service is essential.
Track record of managing the delivery of complex, multi-faceted technology initiatives to comply with regulatory requirements and significantly reduce risk.
Solid understanding of IT Service Management methodology practices, and a proven history of deploying those practices to ensure successful execution against technology initiatives.
Experience in delivering proven efficiency gains through automation and orchestration.
Ability to establish and sustain effective, professional relationships with product and business managers, work closely with business partners to understand business drivers and market requirements.
Knowledge of card payment services processing is highly preferred.
Candidate must be able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies.
Good working knowledge of program and project management methodologies and the role of technology resources in support of those methodologies.
Ability to ensure the proper focus on Service restoration and Impact mitigation is maintained throughout the call and have the fortitude and knowledge to steer the troubleshooting and recovery efforts effectively
Ability to take quick decisive action to make additional escalations and/promotion of significant events to the Crisis management team when warranted
Proven experience of the Incident Management process, excellent understanding of the ITIL methodology.
Excellent leadership and communication skills.
Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally.
Proven ability to drive change and constant improvement.
Outstanding customer service skills and a dedication to the customer service experience.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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