Manager, Global Sales Strategy

See yourself at Twilio

Join the team as Twilio’s next Manager of Global Sales Strategy!

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

About the job

As a Manager of Global Sales Strategy, you own the delivery of strategic programs for the global Self-Service / Digital Sales organization. You will be partnering with cross-functional leaders across the GTM organization and will be responsible for executing programs / strategic assignments that accelerate the team’s success.  You will also own the execution of the team’s operating cadence along with sales leadership and help manage the annual planning process with the team. 

This position requires exceptional communication skills and a high aptitude for managing through change. Organizational influence skills and the ability to think strategically and lead cross-disciplinary teams is a must. The right candidate will have a proven track record of driving execution among sales leaders. 

Twilio is looking for an innovative thinker who lives the Twilio Magic and is able to combine strategic, analytical, big-picture thinking with the ability to drive detailed, operational excellence. This person is a problem solver and tackles challenges. They are action-oriented, curious and not afraid to challenge the status quo in order to arrive at the best possible solution. 

You have a demonstrated track record of excellence in developing command of GTM business strategy, overseeing and conducting insightful analysis, influencing executive strategic thinking, designing new business processes, project management, forecasting, and teamwork across revenue operations, marketing, post-sales, product, and finance.

Responsibilities

In this role, you’ll:

• Be a dedicated partner one of our global VPs of Sales
• Lead the strategic and operational planning processes for your market segment. Direct the sales forecasting and pipeline council cadences
• Act as a senior project manager leading transformational cross-functional initiatives (business process, systems, etc). You must get your hands dirty to drive real, sustainable impact
• Craft and complete key workstreams in annual planning and in-year planning revisions
• Mentor other team members. You may have direct reports within your first year
• Collaborate closely with business owners across functions, fully immerse yourself in data, draw insight from analysis, and then zoom out to develop compelling, synthesized recommendations
• Communicate recommendations to senior executives, roll up your sleeves to help drive implementation, and handle the ongoing impact of the recommendations put forth. Drive thorough quarterly business reviews
• Help re-design certain business processes for automation, self-serve, and/or greater scalability. Analytical rigor and critical thinking are a must

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years proven experience in sales strategy business partner roles
• Thrive at structured critical thinking, analytical processing, problem-solving, synthesizing ideas, and written and verbal communication
• Ruthlessly prioritize fast-moving strategic priorities, tackle operational challenges
• Develop market or region specific strategies and execute on them successfully
• Demonstrable skills in annual planning and execution of highly cross-functional, high-stakes programs & assignments
• Excellent communication and presentation skills, including experience presenting data & insights to a sophisticated audience with the ability to clearly define the problem
• Resilient and adaptive with strong collaboration and partner management skills - building deep, trust-based relationships with cross functional teams
• Have experience (if not fluency) with Salesforce, Excel, Tableau and manipulating large data sets
• Experience working with self-service or new business sales teams a plus
• Bachelor’s Degree or equivalent years' of experience

Desired:

• Strategy consulting experience and/or experience as a sales operations analyst in the CPaaS industry
• Fluency in Spanish is a plus 

Location

• This role will be remote, and based in the USA.

Travel

• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York,Washington and Washington D.C. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $112,320.00 - $140,400.00
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $118,960.00 - $148,700.00.
• Based in the San Francisco Bay area, California: $132,160.00 - $165,200.00.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until October 15, 2024, but may change based on business needs. 

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