SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry.
The Manager, Fraud Analytics leads the monitoring, assessment and mitigation of fraud losses and related impacts through careful management of existing and new fraud controls. You will work with data and analytical tools, and collaborate closely with the rest of the Risk Ops team, as well as members from other support teams like Data Science, Data Analytics, Engineering, Product, etc to share their findings, propose changes and/or recommendations, and lead the efforts to drive those changes.
You’ll manage a small team of analysts performing similar functions, providing them with training, guidance, feedback and support. You’ll report to the Senior Director of Risk Operations.
What you'll do
- Regularly monitor KPIs and metrics related to current fraud and insult trends, present observations and make recommendations to the team on action items based on data & analysis
- Design and implement fraud strategies to improve KPIs
- Propose and drive individual projects within your area of focus to solve known issues as well as anticipated impacts from the changes
- Define and follow best practices, strategies and governance on change management
- Be a stakeholder in the management of fraud risk and related controls, partnering with various teams to formulate plans to achieve goals and improvement based on data
- Skillfully prioritize and balance multiple responsibilities, like reactive and proactive fraud prevention measures and longer-term projects
- Partner with the rest of the team on the front lines and offer data driven insights combined with real world experience to our agents
- Manage fraud vendors and monitor performance of their fraud models
- Work with internal data teams (Science and Analytics) for visualization & reporting needs of the team
- Manage a team of analysts, taking responsibility for their work, engagement and career
What you have
- 3+ years of experience in fraud management, data analytics, and model/rule building, preferably in the ticketing or similar industry, or in financial services
- 2+ years of people management preferred
- Bachelor's degree or higher (7+ years of experience in related functions in lieu of the educational requirements)
- Strong understanding of payment systems (like credit cards, eWallets, etc), common fraud vectors, and general controls in fraud prevention, detection and mitigation.
- Preferred experience using Fraud vendors like Sift, Accertify, Forter, Riskified, Sardine, etc
- Proficiency with spreadsheets like Excel, GoogleSheets, etc
- Experience using analytical tools such as Python, R, SQL, SAS, etc
- Strong analytical and problem-solving skills, while dealing with ambiguity and large quantities of data
- Ability to make rational decisions based on data, and summarize those for others
- Ability to monitor, manage and report on business metrics
- Excellent verbal and written communication skills, ability to communicate effectively with senior leaders
- Ability to prioritize projects based on costs, benefits, feasibility and risks
- Comfortable with the game-like aspects of fraud, being in a continual problem solving mode
Perks
- Equity stake
- Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely
- A WFH stipend to support your home office setup
- Unlimited PTO
- Up to 16 weeks of paid family leave
- 401(k) matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building services
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- $120 per month to spend on tickets to live events
- Annual subscription to Spotify, Apple Music, or Amazon music
The salary range for this role is $132,000 - $180,000. Actual compensation packages within that range are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.
SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!
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