Manager, Franchise & Strategic Partnerships

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview: 

As the Manager, Franchise & Strategic Partnerships, you excel in working collaboratively with cross-functional teams and establishing business partnerships both internally and externally. You possess exceptional communication skills and a problem-solving mindset. Your natural curiosity drives you to proactively engage with business partners, and you are confident in voicing your insights. You are self-motivated, driven, and have the ability to take initiative. You coach and develop the careers of your direct reports, helping them hone their skills and achieve their professional goals. You exhibit outstanding organizational skills and efficiency in your work processes, allowing you to comprehend customer needs and facilitate long-term partnership growth and support.

Our team is passionate, empathetic, hardworking, and, above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day: 

• Hire, coach, and develop a team of account managers to grow relationships with strategic partners and franchises
• Develop, document, and iterate on strategies to expand our base of Business Development Pros 
• Manage high-priority projects aligned with team and company goals
• Collaborate with internal teams to support needs for targeted outcomes
• Outline and operationalize effective processes, ensuring disciplined execution across the team
• Become the expert on Business Development and streamline new product rollouts to BD customers
• Continuously refine processes to improve team efficiency and better support Pro growth
• Build business strategies by conducting platform analysis and identifying opportunities and risks
• Drive business case development, strategy, and execution as new products enter the market
• Lead cross-functional teams in executing strategies and aligning with key stakeholders for product delivery

Qualifications: 

• 5+ years of experience in marketing, customer success, or account management preferred
• 1+ year in a people leadership role with direct responsibility for rep and team KPIs
• Proficiency in CRM tools (i.e. Salesforce, Google Workspace, Zoom, Slack)
• Previous customer success or partnership management experience is a plus

What will help you succeed in this role:

• Experience working with HVAC, plumbing, electrical, carpet cleaning, and/or cleaning service industries 
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, team-oriented environment
• Capability to identify customer needs and align them with successful product offerings
• Ability to inspire a team to deliver their highest levels of performance
• Alignment to the company’s mission, vision and customer problems

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $74,000-$92,700 base with bonus opportunity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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