Manager, Food Safety Continuous Improvement
Location: Irving TX or Phoenix, AZ
Job Description
As Manager, CI, you will have three primary responsibilities. (1) You will be responsible for identifying and solving issues through continuous improvement methods as it relates to the quality of our product for the customer. (2) Responsibility over 1-4 third party locations, dependent on location, size, and expertise required. You will be the escalation point for daily quality and food safety tasks and issues, and will be accountable for ensuring that the third party teams execute quality and food safety activities to our expectations. (3) You will be our first phone call when boots on the ground quality support and leadership is required at any HelloFresh location. This will include serving as acting Quality Manager for a building, responsible for executing all daily quality and food safety activities.
You will…
Serve as a Continuous Improvement Manager across multiple production facilities, including internal and external fulfillment sites
Identify and maintain a project list of viable opportunities to improve processes and procedures with respect to quality
Standardize quality process and procedures across the network
Use structured problem solving and sound process design skills to improve operations as it relates to the quality of the product
Implement HelloFresh practices and procedures at third party logistics operations and set up methods of accountability for process compliance
Use effective project management and communication techniques to ensure successful change management
Drive KPI improvements through a structured approach such as The Pareto Principal, DMAIC, and other Lean/Six Sigma techniques
Be expected to support extended absences for DC quality team leaders.
This requires 75% travel to be a consistent presence in the required DC.
You may be asked to actively manage, coach, develop and support the team, as if they were your own team.
You will be accountable for achieving and maintaining a <2% quality error rate on site, as well as other quality owned KPIs.
You will be responsible for investigating root causes and driving corrective actions.
You will support managing the quality MPB budget and required VTO / VER / VEH and daily adjustments.
You will represent the quality team in cross functional meetings to advocate for your teams needs and processes.
Identify & implement process improvements (maintaining network wide process consistency), and support continuous improvement projects.
You are...
Trusted partner & adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, and support
Bold: you are a true entrepreneurial spirit and not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team and values their ideas
Action oriented: you’re able to prioritize organizational objectives, problem solve and quickly action solutions that improve the quality of our products
Strategic: you’re a critical thinker who uses logic and data to identify alternatives, evaluate, and present approaches to solve complex problems while thinking in terms of contingency plans
Customer-focused: you understand the importance of customer experience and are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality and customer experience
Results driven: recognizes and resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency
Professional: you assume positive intent of your partners, you treat others with respect, and you hold yourself to a high professional standard
At a minimum, you have…
Bachelor’s Degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Food Science or related field
Lean/Six Sigma certification, preferred
SQF Practitioner certification, preferred
Preventive Controls Qualified Individual, preferred
You’ll get…
Competitive Salary & 401k company match that vests immediately upon participation
Generous parental leave of 16 weeks & PTO policy
$0 monthly premium and other flexible health plans
Amazing discounts, including up to 75% off HelloFresh subscription
Advancement opportunities
Emergency child and adult care services
Collaborative, dynamic work environment within a fast-paced, mission-driven company
It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran
