Manager, Financial Crimes (Sanctions)

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Financial Crimes team plays a critical role in ensuring a healthy financial ecosystem and maintaining trust in Stripe's platform. We ensure that prohibited parties cannot utilize our services and identify bad actors engaging in money laundering, terrorist financing, or other financial crimes. As Stripe’s user base and global footprint grows dramatically, this team is essential for mitigating risk and upholding regulatory compliance, directly contributing to Stripe's mission of increasing the GDP of the internet safely and responsibly.

What you’ll do

In this role, you will lead a team of Operations Associates dedicated to helping Stripe detect and mitigate financial crime risks. You’ll guide your team in conducting investigations, which involve reviewing individual Stripe accounts and analyzing large volumes of transactional data. You will support your team to investigate and assess sanctions lists, regulations, and updates to ensure compliance with global sanctions laws and regulations.

The Sanctions Operations Manager will be an adaptable leader and cultivate the engagement of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.

Responsibilities

• Recruit, manage, coach, and develop a team of in-office Financial Crimes Operations Associates supporting Sanctions investigations
• Collaborate with cross-functional teams, including Regional compliance officers, Sanctions officer, legal, risk, and operations, to ensure adherence to sanctions policies and procedures
• Drive strong operational delivery and process improvement helping to mitigate financial crimes risk while balancing operational efficiency and user impact
• Provide support in training and educating employees on sanctions compliance and best practices
• Assist in the development and enhancement of sanctions compliance policies, procedures, and systems
• Stay informed about geopolitical developments and their impact on sanctions regulations and compliance
• Build a great culture and ensure team members are happy, effective, and growing in their career
• Set clear goals and direction, and provide regular feedback on team members’ performance
• Be data-driven in your analysis of performance, and in your decision making
• Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of direct people management experience, either in a Financial Crimes, Risk, Compliance, or Operations function
• Expertise in AML, Sanctions, and/or Due Diligence regulations and best practices
• Ability to partner effectively with internal globally distributed stakeholders
• Operational background including new process launches / improvements and service delivery
• Problem-solving skills and comfort operating without clear guidelines
• Skill and credibility doing the core work of a user facing team with a high bar for quality, and a willingness to lead by example
• Excellent written and verbal communication skills in both English and Spanish

Preferred qualifications

• Knowledge of financial crime regulatory frameworks, inclusive of BSA Patriot Act, OFAC, and EU Anti-Money Laundering Directives
• Experience in building and scaling new teams from zero
• Experience operating in a high growth technology company